Customer Success - Data Management

1 Days Old

We are working with a growing organisation operating within a regulated services environment, seeking a motivated and detail-oriented individual to join their Customer & Data Operations team. This is a varied role that combines customer interaction, data analysis and operational support , making it ideal for someone who enjoys both problem-solving and working directly with clients. Full technical training will be provided. The Role You will play a key part in supporting customers while ensuring operational data is processed, validated and analysed accurately. Day-to-day responsibilities will include: Speaking with domestic and commercial customers regarding account queries
Resolving billing-related issues and investigating discrepancies
Managing technical queries relating to metering and usage data
Liaising with third-party partners to resolve outstanding matters
Extracting, manipulating and validating data
Running reports and interpreting operational data flows
Identifying trends, anomalies and opportunities for process improvement
Applying analytical thinking to diagnose and resolve underlying issues
This is a role suited to someone comfortable balancing communication and analytical responsibilities. About You We are looking fo...
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Location:
Broxbourne
Salary:
£30,000
Job Type:
FullTime
Category:
Management & Consultancy

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