Customer Support Executive

The primary purpose of this role will be to manage all customer contact and enquiries throughout the duration of the contract, whilst delivering a professional high standard of customer service. The job holder is required to handle telephone enquiries and to administer all customer requests using an in-house contract management system.

The job holder will be expected to use their initiative in identifying robust solutions for customer requirements and to identify renewal opportunities to enhance Leasys revenue. All duties performed respecting Leasys service level objectives whilst maintaining quality standards and customer expectations.

Main responsibilities include:

Provide an exceptional telephone service to all customers, ensuring department service levels are met and that a high-quality service is delivered. The job holder will be expected to understand customer requirements and provide suitable solutions that are consistent with relevant company processes and procedures, whilst focusing on customer retention and identifying renewal opportunities Manage all customer requests during the life of the contract using an in-house contract management system, to include complex enquiries such as financial modifications. Individuals will be expected t...