On behalf of a leading marketing services company, we’re looking for an organised, proactive CX & Insights Project Manager to drive the delivery of CX programmes across client accounts.

Working closely with CX Managers, researchers, strategists and creatives, you will take ownership of projects from brief through to delivery, ensuring everything runs smoothly, on time, within budget and to an exceptional standard.

You will be a key point of contact for clients, helping to turn strategic recommendations into robust delivery plans. The ideal candidate will bring experience from an agency or consultancy environment, a good understanding of transformation or CX-related projects, and a passion for seamless project execution.

Competitive salary

Working hours Monday to Friday 9am-5.30pm

Hybrid working, 3 days per week in Mansfield with some days in London each month

Free parking

Healthcare scheme

Employee wellbeing initiatives

Key Responsibilities:

Take ownership of CX projects from client brief through to final delivery

Deliver projects on time, within budget and to agreed quality standards

Produce and maintain clear project documentation, including timing plans, scopes, budget trackers and risk logs.

Manage scope proactively and communicate changes to internal teams and clients

Identify risks early and implement mitigation...