CX & Insights Project Manager

4 Days Old

On behalf of a leading marketing services company, we’re looking for an organised, proactive CX & Insights Project Manager to drive the delivery of CX programmes across client accounts.

Working closely with CX Managers, researchers, strategists and creatives, you will take ownership of projects from brief through to delivery, ensuring everything runs smoothly, on time, within budget and to an exceptional standard.

You will be a key point of contact for clients, helping to turn strategic recommendations into robust delivery plans. The ideal candidate will bring experience from an agency or consultancy environment, a good understanding of transformation or CX-related projects, and a passion for seamless project execution.

Competitive salary

Working hours Monday to Friday 9am-5.30pm

Hybrid working, 3 days per week in Mansfield with some days in London each month

Free parking

Healthcare scheme

Employee wellbeing initiatives

Key Responsibilities:

Take ownership of CX projects from client brief through to final delivery

Deliver projects on time, within budget and to agreed quality standards

Produce and maintain clear project documentation, including timing plans, scopes, budget trackers and risk logs.

Manage scope proactively and communicate changes to internal teams and clients

Identify risks early and implement mitigation plans to keep delivery on track

Act as the day-to-day delivery contact for clients, ensuring communication is clear, timely and professional

Support CX Managers with client updates, status meetings, presentations and debrief sessions

Challenge and clarify briefs to ensure projects are well-defined, realistic and aligned to client goals

Track performance of CX retainers and project budgets, highlighting variances and recommending corrective actions

Support proposal creation through project scoping, cost estimating and resource planning

Ensure accurate and timely client invoicing aligned to project milestones

Maintain strong commercial control of scope, budgets and profitability

Work closely with internal teams including creative, digital, insight, strategy and production to schedule and secure resources

Lead and guide colleagues or external partners to ensure consistent, high-quality delivery

Liaise with external suppliers (e.g. freelance resource etc) where relevant

Seek opportunities to enhance delivery processes and introduce more efficient ways of working

Skills and experience required:

Background in client or project management roles within an agency, consultancy, or marketing environment

Experience managing or supporting business transformation or CX-related projects

Highly organised with strong time management and attention to detail

Excellent written and verbal communication skills, with confidence managing multiple stakeholders

Able to translate strategic plans into actionable delivery

Comfortable working in a fast-paced, collaborative environment

Able to stay calm and solutions-focused under pressure
Apply
Location:
Mansfield
Job Type:
FullTime
Category:
Other

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