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Role: ServiceNow Developer (HRSD, S2P)

Job Type: Fixed Term

Location: UK

Number of hours: 40 hours per week – full time

Ready to bring your ServiceNow development expertise to enterprise‑scale delivery?

We have an exciting opportunity for you — ServiceNow Developer (HRSD, S2P

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Contribute to impactful ServiceNow implementations across multiple business areas.
• Work closely with architects, developers and stakeholders in a collaborative delivery environment.
• Gain opportunities to grow your expertise across new ServiceNow modules and integrations.

The Role

As a ServiceNow Developer, you will design, configure and build solutions across ITSM, HR Service Delivery (HRSD) and Source‑to‑Pay (S2P). You will work with architects, product teams and stakeholders to translate requirements into robust technical designs and deliver enhancements, integrations, upgrades and custom applications. The role requires strong hands‑on ServiceNow development skills, experience across key HRSD modules, and the ability to support Agile delivery cycles, troubleshoot issues and ensure high‑quality, secure platform implementations.

Key responsibilities:

• Contribute to technical solution design and ensure alignment with architecture guidelines.
• Work with architects and stakeholders to gather, document and validate technical requirements.
• Develop configurations, customisations and functionality across ITSM, HRSD and S2P modules.
• Support Agile ceremonies including estimation, prioritisation and playback sessions.
• Provide best‑practice recommendations and technical workarounds where needed.
• Monitor progress of sprint/user stories and share updates with project leadership.
• Identify risks, dependencies and challenges throughout delivery.
• Ensure secure, high‑quality deployments aligned with enterprise standards.
• Support integrations, migrations, upgrades and ongoing platform enhancements.
• Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.

Your Profile

• Strong experience across ITSM, HRSD, and S2P (Source to Pay) ServiceNow modules.
• Hands‑on configuration and customisation experience in HRSD applications, including HR Case Management, HR Knowledge Management, Employee Service Center, Enterprise Onboarding & Transitions, Employee Document Management and HR Performance Analytics.
• Integration experience with HRSM/HRIS platforms such as Workday or SAP SuccessFactors.
• Experience delivering ServiceNow support, maintenance, migrations, upgrades, integrations and implementation projects.
• Ability to design technical solutions from business requirements and translate them into functional specifications.
• Strong understanding of ITIL processes and ability to apply them to customer requirements.
• Experience reviewing and managing ServiceNow licence data for compliance.
• Mandatory certifications: ServiceNow System Administrator, ServiceNow HRSD Implementation Specialist, ITIL v3 Foundation.

Desirable skills/knowledge/experience:

• Experience developing custom ServiceNow applications.
• Ability to evaluate platform stability, performance and optimisation opportunities.
• Knowledge of additional ServiceNow modules (e.g., SecOps, GRC, CSM, ITBM).
• ServiceNow Implementation Specialist certification (preferred).
• Strong stakeholder‑management skills and the ability to handle conflict constructively.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.