Operations Director

Glasgow, Hybrid

Full Time, Permanent

My client is a global software organisation trusted by some of the world’s most recognisable brands. As part of their continued investment in growth, they are looking to appoint an Operations Director to take ownership of day to day operations, performance, and continuous improvement.

This is a hands-on role for someone who enjoys bringing structure, improving how things work, and having real accountability in a fast moving environment. You will play a key part in shaping operational effectiveness across the business, working closely with senior stakeholders.

The role

You will own the full delivery lifecycle, from order through to installation, onboarding, and live customer operation, ensuring a seamless, high-quality experience at scale.

This is not a strategy only position. You will be expected to bring structure, pace, and accountability into a growing, fast-moving environment.

• Owning end to end delivery from order through to installation, onboarding, and live operation
• Ensuring customers go live on time with a consistent, high quality experience
• Building a scalable and repeatable installation and onboarding model
• Leading supply chain and logistics, including partner performance and supplier management
• Driving delivery speed, cost control, and operational reliability
• Owning customer support performance, improving response times, resolution quality, and overall experience
• Proactively resolving issues and embedding continuous improvement
• Building operational systems, dashboards, and key performance indicators to drive visibility and decision making
• Leading and developing teams across support, onboarding, and delivery with clear accountability and pace
• Working closely with sales and product teams to ensure seamless delivery and alignment between commercial commitments and operations

The candidate

We are looking for a proven senior ops professional who thrives in high growth environments and knows how to turn complexity into clarity.

• Experience as an Operations Manager/Operations Director, or similar senior role
• A strong track record in multi site, logistics, or service led environments
• Experience building and scaling operational processes and infrastructure
• Experience in software and hardware enabled businesses is desirable but not essential
• Experience scaling operations internationally
• Excellent written and verbal skills

In return

• Salary up to £80,000 + Bonus
• A pivotal leadership role in a high growth, scaling business
• Direct impact on company performance and customer success
• A fast paced, ambitious environment where execution is valued

Interested? Click ‘Apply’ today