Dynamics 365 Contact Centre Telephony Consultant

4 Days Old

My client in Lincolnshire are looking to appoint a talented Dynamics 365 Contact Centre Telephony Consultant on a Contract basis.

We are seeking a skilled Dynamics 365 Contact Centre Telephony Consultant to design, implement, and support enterprise-grade contact centre solutions. The role focuses on delivering seamless customer experiences using Dynamics 365, Omnichannel, telephony integrations, and AI-driven conversational solutions.

What's on offer:

Salary: £579 per day, Inside IR35*negotiable based on experience

*please submit your CV with the rate you require

Hybrid working
Contract type: Contract
Monday - Friday

About the role:

Based in Lincolnshire (Hybrid):

Configure and customise Dynamics 365 Customer Service / Contact Centre
Design and manage case routing, queues, workstreams, and agent experiences
Design and implement call flows, IVR menus, and DTMF input handling
Design and build conversational agents using Copilot Studio

About you:
You will have the following experiences:

Extensive experience in a similar role
Strong experience with Dynamics 365 Customer Service
Solid understanding of contact centre telephony concepts and IVR design
Local Authority experience is essential

How to apply

Once your CV is received, if you are successful you will be contacted.
Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not...
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Location:
Lincoln
Job Type:
FullTime
Category:
Customer Service & Support

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