Role Purpose

The FOH Manager will lead and elevate the Front of House experience across a high‑profile mixed‑use estate comprising premium residential and commercial buildings. This role requires a leader with a 5‑star hotel or luxury hospitality background, capable of transforming service standards, unifying teams, and delivering an exceptional guest and resident experience in a high‑profile environment.

The FOH Manager will oversee a diverse team across residential and commercial settings, ensuring a seamless, one‑team approach and consistent service excellence across all touchpoints.

Key Responsibilities

Leadership & Team Management

* Lead, motivate, and develop FOH teams across residential and commercial buildings.

* Implement a one‑team culture, removing the existing divide between residential and commercial teams.

* Cross‑train staff and deploy team members dynamically based on operational needs.

* Address performance issues, uplift standards, and instil a luxury service mindset.

* Provide visible leadership across all sites, including occasional engagement with night teams (8pm–8am).

Service Excellence

* Elevate service levels to 5‑star standards across all FOH operations.

* Ensure a polished, professional, and welcoming environment in all lobbies and reception areas.

* Oversee the guest, resident, and visitor journey, ensuring...