Role Purpose The FOH Manager will lead and elevate the Front of House experience across a high-profile mixed-use estate comprising premium residential and commercial buildings. This role requires a leader with a 5-star hotel or luxury hospitality background , capable of transforming service standards, unifying teams, and delivering an exceptional guest and resident experience in a high-profile environment. The FOH Manager will oversee a diverse team across residential and commercial settings, ensuring a seamless, one-team approach and consistent service excellence across all touchpoints. Key Responsibilities Leadership & Team Management Lead, motivate, and develop FOH teams across residential and commercial buildings. Implement a one-team culture , removing the existing divide between residential and commercial teams. Cross-train staff and deploy team members dynamically based on operational needs. Address performance issues, uplift standards, and instil a luxury service mindset. Provide visible leadership across all sites, including occasional engagement with night teams (8pm8am). <...