About the Role

Colby River Property Management are seeking a General Manager to oversee the day-to-day running of their community at Forbes Place in Aberdeen. This development of 292 build to rent apartments and townhouses brings a combination of private and corporate lets to the management portfolio. We are looking for manager who excels in team management and leadership, customer service, budget control and overall property management to retain the high standards of occupancy and value at this top-rated development. This is a role which will allow someone to set the standard for how the general management and service offering is delivered at Forbes Place. This role will involve a small amount of travel for training and business meetings and may also require attendance at and providing support to other sites nearby.

What you will do

Site & Team Management

• Lead and develop onsite team (performance, training, engagement)
• Ensure operational efficiency and adherence to processes
• Drive a high-performance, service-led culture

Resident Experience

• Deliver best-in-class customer service
• Lead resident engagement strategy (events, community building)
• Manage feedback loops and continuous improvement

Lettings & Revenue

• Maximise occupancy and rental growth
• Oversee marketing, leasing performance, and renewals
• Ensure high presentation standards across units and communal areas

Property & Facilities Management

• Oversee maintenance, compliance, and H&S
• Manage contractors and service partners
• Ensure building operations run smoothly and safely

Financial & Asset Performance

• Manage OPEX budget and drive NOI
• Contribute to asset business planning and reporting
• Identify ancillary income opportunities

Compliance & Risk

• Ensure full regulatory compliance (H&S, COSHH, housing legislation)
• Handle insurance claims, litigation, and risk mitigation
• Oversee inspections and safety procedures

What you will have

• Strong residential / BTR / property management experience
• Proven team leadership and line management
• Experience managing budgets and asset performance
• Good understanding of H&S, compliance, and housing legislation
• Commercial mindset with ability to drive income and control costs
• Strong customer service and stakeholder management skills

In a nutshell we'd love you to apply if you are

A commercially aware, operationally hands-on BTR General Manager who can:

• Run a complex residential asset day-to-day
• Lead teams and elevate service standards
• Drive both occupancy and financial performance

What we will offer you

Colby River is one of the UKs leading operators of residential developments in the UK. We specialise in providing thoughtfully designed homes in friendly and professionally managed communities, all across the UK. With more than a decade of experience in managing rental homes, we understand what really matters and built our operating platform with this in mind.

Our benefits include:

• £45-£48,000 basic salary
• Discretionary Bonus Scheme
• 33 days holiday (pro rata) + the option to buy 5 more
• Up to 5% matched pension scheme
• 3x salary life assurance (option to increase to x4)
• Employee Assistance Programme (EAP)
• 24-hour Digital Doctor access
• Health Assured Wisdom App
• Competitive parental leave
• Discounts platform with hundreds of retailers, restaurants, and gyms

Important note:

Interested in this role You can find all the relevant information in the description below.
No agency applications will be considered for this role. xbpsjku Any CVs received will be treated as a free gift.