German & English Customer Experience Consultant

New Yesterday

?? Multilingual Customer Experience Consultant
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. German & English Speaking ?? Pay: £13.35 per hour + bonus (OTE) ?? Location: Ringwood (Hybrid - 80% remote) ? Shifts: Rotational shifts between 8am-8pm, Monday to Saturday ?? About the Role Join Konecta , partnering with the ZEAL Group - innovators behind some of Europe's most exciting online lottery brands, including Tipp24 and Lotto24 . You'll be the friendly, knowledgeable voice supporting customers in Germany , handling inbound calls, emails and live chats. Every interaction is about making the lottery experience smooth, fun and memorable. If you enjoy helping people, solving problems, and working in a fast-paced, supportive environment - this one's for you. ?? What You'll Be Doing Supporting customers via phone, email and live chat Answering queries clearly and professionally in German & English Resolving issues with confidence and empathy Working closely with your Team Leader and colleagues Continuously looking for ways to improve the customer journey Bringing energy, curiosity and a positive attitude to the team ? What We're Looking For Fluent German & English (written and spoken) Excellent communication and customer service skills Strong numeracy, literacy and attention to detail Confident problem-solver with good decision-making skills Call centre or back-office experience (helpful, not essential) Flexible and happy to work rotating shifts ?? Why Join Konecta? Hybrid working - work from home most of the time Monthly shift rota so you can plan ahead Supportive, collaborative team with real autonomy Clear career progression and development opportunities A culture that values ideas, innovation and having fun at work You'll be joining an established team that handles around 25,000 customer contacts per month , consistently achieving 90%+ customer satisfaction - and always aiming higher. ?? Your Future With Us We believe in growing our people. As you develop, you'll have opportunities to: Take on additional responsibilities Progress into specialist or leadership roles Help shape how we deliver world-class customer experiences ?? Ready to Apply? If you're passionate about customer service, love working in a team, and want to be part of something exciting - we'd love to hear from you . xehkeey Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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Location:
Ringwood
Job Type:
FullTime
Category:
Customer Service

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