German & English Customer Experience Consultant

New Yesterday

?? Multilingual Customer Experience Consultant
German & English Speaking
?? Pay: £13.35 per hour + bonus (OTE)
?? Location: Ringwood (Hybrid - 80% remote)
? Shifts: Rotational shifts between 8am-8pm, Monday to Saturday
?? About the Role
Join Konecta , partnering with the ZEAL Group - innovators behind some of Europe's most exciting online lottery brands, including Tipp24 and Lotto24 .
You'll be the friendly, knowledgeable voice supporting customers in Germany , handling inbound calls, emails and live chats. Every interaction is about making the lottery experience smooth, fun and memorable.
If you enjoy helping people, solving problems, and working in a fast-paced, supportive environment - this one's for you.
?? What You'll Be Doing
Supporting customers via phone, email and live chat
Answering queries clearly and professionally in German & English
Resolving issues with confidence and empathy
Working closely with your Team Leader and colleagues
Continuously looking for ways to improve the customer journey
Bringing energy, curiosity and a positive attitude to the team
? What We're Looking For
Fluent German & English (written and spoken)
Excellent communication and customer service skills
Strong numeracy, literacy and attention to detail
Confident problem-solver with good decision-making skills
Call centre or back-office experience (helpful, not essential)
Flexible and happy to work rotating shifts
?? Why Join Konecta?
Hybrid working - work from home most of the time
Monthly shift rota so you can plan ahead
Supportive, collaborative team with real autonomy
Clear career progression and development opportunities
A culture that values ideas, innovation and having fun at work
You'll be joining an established team that handles around 25,000 customer contacts per month , consistently achieving 90%+ customer satisfaction - and always aiming higher.
?? Your Future With Us
We believe in growing our people. As you develop, you'll have opportunities to:
Take on additional responsibilities
Progress into specialist or leadership roles
Help shape how we deliver world-class customer experiences
?? Ready to Apply?
If you're passionate about customer service, love working in a team, and want to be part of something exciting - we'd love to hear from you .
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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Location:
Ringwood
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service

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