GTM Lead - CRM

New Yesterday

Senior Business Operations Manager
London - Hybrid - £80k
An international e-commerce technology business, recognised for enabling brands to sell seamlessly across international markets, is hiring a Senior Business Operations Manager to take ownership of its HubSpot ecosystem and CRM-driven commercial programmes.
This position sits at the heart of the organisations revenue engine, supporting multiple go-to-market teams and ensuring the CRM platform is built for scale, clarity and automation. It is a senior, hands-on role for someone who can blend strategic thinking with deep technical CRM capability.
Key Responsibilities
Lead the design, structure and long-term evolution of the HubSpot platform, ensuring the CRM supports efficient, accurate and scalable commercial operations.

Develop reporting frameworks and dashboards that give Sales, Partnerships, Business Development and Customer Success clear visibility into performance and pipeline health.

Create and refine sales programmes, automation flows and CRM sequences that increase efficiency, improve routing and enhance overall conversion.

Support advanced technology initiatives, including AI-powered workflows, by building CRM foundations that handle new data, integrations and programmatic requirements.

Act as a cross-functional partner to Operations, Data, IT, R&D and GTM leadership, translating business needs into practical technical solutions.

Required Experience
Extensive hands-on experience using HubSpot within a large or high-growth tech, SaaS or digital business environment.

Strong capability in CRM design, automation logic, data modelling and multi-team pipeline structures.

Solid understanding of end-to-end commercial operations, including sales processes, partner channels and customer lifecycle workflows.

Proven ability to lead complex CRM or RevOps projects that involve multiple stakeholders and require structured technical execution.

Experience developing dashboards and reporting mechanisms that enable self-service insights and better strategic decision making.

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Location:
City Of London
Salary:
£80,000
Job Type:
FullTime
Category:
Management

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