Head Butler We have an exceptional opportunityto join our

Butlers

Team at

The Lanesborough

. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and Londons most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa. Oetker Hotels Masterpiece Collections Oetker Hotels are true masterpieces located in the worlds most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. Candidate Profile As

Head Butler , you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will lead our Butlers team, responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log. Responsibilities & Duties To provide the utmost attention to all residents, ensuring their total comfort and satisfaction. Maintaining superior guest contact in order to build rapport in terms of problem solving, requests, complaints and guest services. Greet VIP guests upon arrival, explain in-room and hotel facilities according to Butler Standards. Spot check rooms in terms of amenities, requests, cleanliness and general engineering issues. Implement the necessary changes to ensure operational and service compliance. Keep ahead of market tendencies, innovations, services and competitors. Manage a team of Butlers; administrate staffing levels, holidays and schedules in relation to occupancy. To identify operational weaknesses and opportunities in order to execute action plans. To examine and create Policies and Procedures in relation to any developments and innovations which could improve the quality of the products and services. Ensure the efficient progression of all Butler policies and procedures. Develop your team and give employees regular feedback on their performances. Key Requirements The ideal candidate would be able to demonstrate the following attributes: Proven track record of at least 8 years in a luxury hotel (managerial position). Good problem solving, innovation and communication talents. Strong administration, time management and organisational skills. Have extensive knowledge of emotional intelligence, body language and non-verbal communication. Excellent command of the English language and a second language would be preferred Immaculate grooming standards Be available, flexible and willing to work a 24h roaster when required An element of Manual handling will be required In return We believe in recognising and valuing the contributions of our team members. To supportyourwellbeing and growth, we provide a robustreward andbenefits package, including: Financial Wellbeing Competitive salary package Discretionary Company Sick Pay Additional holiday allowance Season ticket loan Enhanced Pension Scheme Life Insurance Complimentary dry cleaning Safety shoes Retail discounts around Victoria, Westminster, Whitehall and the Northbank area Health & Wellness Private Medical Insurance Dental and Optical benefits Complimentary meals on duty Cycle to Work scheme Flu vaccinations Discounted chiropodist and massage treatments Substantiality initiates Social and sports activities (e.g. football games, running club, yoga & pilates, etc.) Career Growth & Personal Development Internal transfer and promotion opportunities Cross-departmental exposure Partnered with industry-leading training providers Internal learning gateway Free access to e-learning platform offering job-specific training and personal growth courses Subsidised professional qualifications and certified training programmes Financial incentives for bringing talents to The Lanesborough via Recommend-A-Friend scheme Recognition & Social Initiatives Award programmes throughout the year with generous prizes Long service awards Preferential room rate at The Lanesborough for you and your family 50% discount on F&B and Club & Spa treatments Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.) Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.) Retirement parties *Terms and conditions apply to all benefits. Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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