Position Overview The Head Housekeeper is responsible for overseeing the cleanliness, presentation, and upkeep of all guest bedrooms, public areas, and back-of-house spaces. The role ensures hotel standards are consistently achieved, while managing housekeeping operations, staffing, stock control, training, and compliance with health, safety, and company procedures. This position plays a key role in guest satisfaction, operational efficiency, and cost control. Key Responsibilities Housekeeping Standards & Guest Areas Ensure guest rooms and public areas are cleaned, inspected, and maintained to company standards Organise daily cleaning schedules to minimise disruption to guests Ensure bedding and linen changes are completed in line with procedures Carry out regular checks and address issues promptly Handle guest feedback and reasonable requests in a professional manner Follow lost property and guest security procedures at all times Team Leadership & Rotas Supervise, support, and motivate the housekeeping team Prepare and manage rotas in line with business needs and occupancy Recruit, induct, and train new team members Provide ongoing training and support to maintain performance standards Lead by example and promote good communication within the team Stock, Linen & Cost Control Manage housekeeping supplies, chemicals, and linen stock Complete weekly linen counts and liaise with laundry providers Ensure stock rotation and correct use of cleaning chemicals Monitor linen quality and follow rejection procedures where required Place orders in a timely manner and assist with cost control Maintenance & Coordination Report and follow up on maintenance issues promptly Liaise with Maintenance, Reception, and Duty Managers Assist with breakfast service during busy periods when required Health, Safety & Compliance Ensure compliance with Health & Safety, COSHH, and fire procedures Promote safe working practices and attend required training Ensure security of staff, guests, and property Skills & Competencies Strong leadership and organisational skills High attention to detail and quality standards Good understanding of stock control and cost awareness Clear communication and customer-focused approach Calm, adaptable, and professional under pressure NOTE - Applicants must have valid right to work in the UK to be considered for this role. TPBN1_UKCT