Head Housekeeper

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Position Overview
The Head Housekeeper is responsible for overseeing the cleanliness, presentation, and upkeep of all guest bedrooms, public areas, and back-of-house spaces. The role ensures hotel standards are consistently achieved, while managing housekeeping operations, staffing, stock control, training, and compliance with health, safety, and company procedures.
This position plays a key role in guest satisfaction, operational efficiency, and cost control.
Key Responsibilities
Housekeeping Standards & Guest Areas
Ensure guest rooms and public areas are cleaned, inspected, and maintained to company standards
Organise daily cleaning schedules to minimise disruption to guests
Ensure bedding and linen changes are completed in line with procedures
Carry out regular checks and address issues promptly
Handle guest feedback and reasonable requests in a professional manner
Follow lost property and guest security procedures at all times
Team Leadership & Rotas
Supervise, support, and motivate the housekeeping team
Prepare and manage rotas in line with business needs and occupancy
Recruit, induct, and train new team members
Provide ongoing training and support to maintain performance standards
Lead by example and promote good communication within the team
Stock, Linen & Cost Control
Manage housekeeping supplies, chemicals, and linen stock
Complete weekly linen counts and liaise with laundry providers
Ensure stock rotation and correct use of cleaning chemicals
Monitor linen quality and follow rejection procedures where required
Place orders in a timely manner and assist with cost control
Maintenance & Coordination
Report and follow up on maintenance issues promptly
Liaise with Maintenance, Reception, and Duty Managers
Assist with breakfast service during busy periods when required
Health, Safety & Compliance
Ensure compliance with Health & Safety, COSHH, and fire procedures
Promote safe working practices and attend required training
Ensure security of staff, guests, and property
Skills & Competencies
Strong leadership and organisational skills
High attention to detail and quality standards
Good understanding of stock control and cost awareness
Clear communication and customer-focused approach
Calm, adaptable, and professional under pressure
NOTE - Applicants must have valid right to work in the UK to be considered for this role.
TPBN1_UKCT
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Location:
Scone
Job Type:
FullTime

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