Head Housekeeper

2 Days Old

Opening in Autumn 2026, Hyde & Seekwill join Marriotts Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswaters bohemian spirit, a local oasis for those who love creativity, character, and connection.
Were building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge?
Its an exciting time to join us as a Head Housekeeper.
Key Responsibilities:
Oversee daily operations of guest rooms, public areas, laundry, linen room, and back-of-house cleaning.
Manage hotel pre-opening, room setup in accordance with brand standards
Manage the coordination of the OSE orders for all hotel guest bedrooms
Creating Housekeeping SOP standards for all new rooms
Ensure all rooms and public spaces meet Marriotts Cleanliness Standards, SOPs, and brand audit requirements.
Conduct routine room inspections, public area checks, and deep cleaning schedules.
Coordinate with Front Office and Maintenance on room readiness, maintenance issues, and VIP room preparations.
Lead and supervise housekeeping supervisors, room attendants, public area cleaners, and linen attendants.
Ensure guest rooms are cleaned to perfection and delivered on time, especially VIP guest
Handle guest complaints related to cleanliness, lost items, room amenities, or laundry issues professionally.
Manage inventory of linens, guest supplies, cleaning materials, chemicals, and amenities.
Control departmental budget, reduce wastage, and maintain cost-effective operations.
Implement sustainable programs such as linen reuse, energy and water efficiency, environmental cleaning chemicals, etc.
About You
Proven track record of a minimum of 3 years in a housekeeping management role in 4* hotels in London
Passion for delivering exceptional guest service and personalised experiences
Strong knowledge of hotel operations, service flow, guest journey, brand standards, and SOPs.
Ability to manage budgets, forecasting, payroll costs, P&L reviews, inventory control, and vendor coordination.
Deep understanding health & safety and COSHH.
Strong people management, delegation, and decision-making abilities.
Experience in conflict resolution, disciplinary procedures, and employee engagement.
Handles high-demand periods, guest issues, or emergencies with confidence
Results-driven, with operational attention to detail
A natural leader with the ability to inspire and develop a high-performing team

Some of the benefits you can enjoy as a permanent member of staff include:
Competitive salary with an incentive scheme
Discounts on hotel rooms and food and beverage worldwide
Learning and development opportunities
Recommend a friend bonus
Wage stream financial wellbeing program
Recognition programs
Wellbeing programs
Free meals whilst on duty
Employee assistance programme
31 days paid holiday per year (inclusive of bank holidays)
Team building events
Monthly Employee Appreciation Lunch
Paid birthday off
If you havent been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful.
Please note:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The Immersive Hospitality Management is an equal opportunity employer. We arecommitted to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).

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Location:
Paddington
Job Type:
FullTime

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