Summary As Head of Product, you will lead Product Management for the Fashion, Home & Beauty (FH&B) Design, Buy and Make domain, with accountability for delivering customer‑centred products across their full lifecycle. The role has a strong focus on transforming and modernising the technology that supports how M&S designs, sources and manufactures its FH&B ranges. You will set a clear domain vision and product strategy aligned to business priorities, translating customer, commercial and operational needs into integrated product roadmaps. You will own prioritisation decisions and data‑driven trade‑offs to maximise value. Working closely with Engineering and Technical Programme Delivery leadership, you will share accountability for outcomes, service health and performance, ensuring products are viable, usable, secure and technically sound. You will lead the simplification and improvement of the FH&B Design, Buy and Make product landscape, addressing legacy constraints and enabling more connected and efficient ways of working. Using market, customer and performance insight, you will take clear decisions on product investment, evolution, scaling and retirement. As a senior leader, you will also contribute to the development of the Product Management discipline across M&S, setting clear standards for product practice and developing product leaders and teams to deliver consistently and effectively at scale. What you’ll do

Lead & deliver value across multiple complex FH&B products and teams, with accountability for measurable customer, colleague and commercial outcomes. Drive FH&B transformation, modernising and simplifying the Design, Buy, Make landscape, improving data quality, resilience and time to value through clear, evidence‑based trade‑offs. Set product direction & priorities, owning domain vision, OKRs and roadmaps, and making decisions on where to invest, scale, maintain or retire products. Own data, service health & operations, including product data quality standards, performance metrics, DevOps adoption and major incident accountability. Build strong product teams & culture, setting product standards, developing leaders, managing performance, and embedding simple, disciplined ways of working.

Who you are

Extensive product leadership experience, owning strategy, roadmaps and delivery through launch and optimisation across complex, business‑critical products. Proven enterprise transformation experience, leading large‑scale platform modernisation, legacy decommissioning, migrations and operating model change. Strong data and metrics capability, defining and improving product data quality, success measures and OKRs to drive continuous improvement and measurable outcomes. Commercially and strategically strong, with the ability to build robust business cases, demonstrate product value at scale, and make confident, evidence‑based decisions in ambiguity. Trusted cross‑functional leader, able to align diverse stakeholders, harness emerging technologies, and build high‑performing product organisations with clear standards and accountability.

What’s in it for you Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast‑moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you’ve completed your probation. Competitive holiday allowance with the option to buy more. Discretionary bonus schemes linked to your performance and ours. Strong pension and life assurance to help plan for the future. Tailored induction and training to support your development from day one. Exclusive perks and savings through our M&S Choices portal. Market‑leading family policies, including parental, adoption and neonatal leave. 24/7 wellbeing support, including virtual GP access and mental health services. One paid volunteer day a year to support a cause that matters to you.

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