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Drive digital transformation at scale and take on an exceptional career-defining opportunity to empower people through technology. Ofgem is looking for a Head of Salesforce Centre of Excellence to spearhead an enterprise-wide Salesforce strategy, enhancing internal innovation and enabling smarter, faster ways of working.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers – especially vulnerable people.

This is a high-impact leadership opportunity for someone ready to drive forward Ofgem’s Salesforce vision. You’ll set the strategic direction for our Salesforce capability and drive our Salesforce expertise and innovation, whilst working with outstanding technology suites such as Coforge, our Salesforce systems integration partner.

You’ll have the chance to shape a function from the ground up, building a Centre of Excellence that delivers real value across the organisation. You’ll be getting involved with defining how Salesforce is adopted and governed, setting best practices, and embedding scalable, user-focused solutions. It’s an opportunity to take ownership of a strategic capability and see the direct impact of your leadership across multiple programmes and teams.

We’re looking for someone who brings a confident command of Salesforce PaaS technologies, paired with the ability to inspire others and align cross-functional stakeholders behind a clear strategic vision. Your background will include optimising delivery flows, addressing complex dependencies, and enabling high-performing teams through agile practices. Experience working in a public sector environment will be a distinct advantage.

Ofgem offers a truly collaborative culture, where you are enabled to lead and your impact is visible. You’ll benefit from a wealth of professional development opportunities and will be able to shape an environment where Salesforce is seen not just as a tool, but as a powerful enabler of Ofgem’s strategic goals.

We have a critical purpose to drive strategic business improvements across our mission-critical organisation. By joining Ofgem, you’ll play a key role in driving more efficient operations at Ofgem, ultimately supporting the transition to Net Zero and helping us protect consumers.

Purpose

The Head of Salesforce Centre of Excellence (CoE) is responsible for the Salesforce strategic direction, capabilities, and operational excellence in Ofgem. The role requires a strong understanding of the Salesforce product suite, Platform-as-a-Service (PaaS) offerings, administration and development.

It also requires strategic vision, strong leadership, and programme management skills to ensure the successful delivery of initiatives and the ongoing adoption of Salesforce across the organisation.

The successful candidate will develop business-focused solutions, oversee CoE operations, and manage relationships with Ofgem’s Systems Integrator (Coforge). Experience of the above in a Public Sector setting will be advantageous.

Key Responsibilities

• Strategic Leadership and Governance:
• Define, implement and communicate the vision, strategy, and roadmap for the Salesforce CoE, ensuring alignment with organisational objectives and digital transformation goals.
• Establish and enforce governance frameworks, standards, and best practices for Salesforce utilisation across the organisation.
• Monitor emerging Salesforce technologies and assess their potential impact on current and future business needs.
• Centre of Excellence (CoE) Management:
• Build and manage a high-performing CoE team, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and deliver training programs to enhance the team’s Salesforce capabilities and ensure knowledge sharing.
• Measure and report on the CoE’s performance and adoption, identifying areas for improvement and implementing necessary changes.
• Offshore Systems Integrator (SI) Relationship Management:
• Establish and maintain strong partnerships with offshore SIs, ensuring clear communication and alignment of objectives.
• Oversee the quality and timeliness of deliverables from offshore partners, ensuring they meet organisational standards and requirements.
• Negotiate contracts and manage budgets related to offshore SI engagements:
• Business-Focused Solution Development:
• Collaborate with business stakeholders to identify business requirements and translate them into effective Salesforce solutions.
• Proactively plan to minimise delivery time within budget.
• Oversee the design and implementation of scalable and secure Salesforce applications that enhance business processes and deliver measurable value.
• Ensure solutions are user-centric and adhere to user experience best practices.
• Salesforce Administration and Development:
• Lead the administration of the Salesforce platform, including user management, security configurations, data integrity, and system maintenance.
• Direct development activities, encompassing customisation using Apex, Visualforce, Lightning components, and integration with external systems.
• Implement and uphold development best practices, including continuous integration and deployment (CI/CD) pipelines, proactive Release Management, and automated testing.

Role Criteria

Strategic Vision and Leadership – Possesses a clear strategic vision for how Salesforce aligns with an organisations broader business goals. This includes:

o Defining the CRM roadmap

o Prioritising initiatives based on ROI

o Leading cross-functional collaboration

Salesforce Expertise - Extensive hands-on functional and technical experience with Salesforce products and architecture, including:

o Salesforce Service Cloud and Experience Cloud

o Integration

o Configuration and development

o Platform scalability and governance

CoE Leadership & Strategic Alignment – Clear ability to define and evolve a Salesforce CoE including:

o Experience in managing a Salesforce CoE including recruitment, operating model design/implementation, and governance.

o Experience Skilled in long-term planning and roadmap development for Salesforce capabilities.

o Experience of managing all aspects of a CoE including Administrators, developers, DevOps, Release management, integration and architects.

Salesforce Expertise - Hands-on functional and technical experience with Salesforce products and architecture, including:

o Salesforce Public Sector solutions

o Mulesoft Integration Platform

o Integration strategies

o Platform Management

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Leadership
• Delivering at Pace

Alongside your salary of £61,446, OFGEM contributes £17,800 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working, flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

Click 'apply now' to be redirected to the Civil Service Jobs website to apply for the role. The deadline for applications is 23:55 on Monday 4th August 2025.

Feedback will only be provided if you attend an interview or assessment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Utilities and Government Administration

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