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Do you want to lead the Technical Documentation function at a FinTech at the forefront of payments?

The Impact you’ll have as a Head of Technical Documentation

We’re looking for a Head of Technical Documentation to lead the TechnicalDocumentation function at Thredd. You will be responsible for overseeing the delivery of high-quality, user-focused documentation that supports our products and enhances the customer experience. You will be managing a team of Technical Writers, defining the documentation strategy, ensuring alignment with business goals and drivingoperational excellence.

The Head of Technical Documentation will act as both a strategic leader and a hands-on contributor, partnering cross-functionally with other departments to ensure documentation is accurate, accessible, consistent and impactful.

What you’ll be doing as a Head of Technical Documentation

• Leading, mentoring and coaching a team of Technical Writers
• Building strong relationships with internal stakeholders to align documentation with product launches, feature updates and compliance requirements
• Defining and owning the documentation strategy, roadmap and KPIs aligned with company objectives
• Representing the documentation function at a senior level, influencing product and operational decisions
• Overseeing implementation and maintenance of content management systems and workflows
• Identifying and driving process improvements to enhance efficiency and quality
• Overseeing scheduling, allocation and management of documentation projects for timely delivery
• Ensuring content is accurate, up-to-date, accessible and consistent across platforms
• Measuring and reporting on documentation quality, accessibility andeffectiveness
• Establishing and enforcing documentation standards, templates and style guides

What you’ll bring to the Head of Technical Documentation position

• Proven ability to lead, mentor and develop multi-member documentation teams
• Experience working in payments, FinTech or financial services
• Proven experience in setting standards, defining processes and driving alignment with organisational goals
• Extensive technical writing experience
• Experience with MadCap Flare
• Knowledge of SOAP, XML and JSON would be highly desirable
• Demonstrated growth in technical communications and an interest in technical communications outside of your job (i.e. courses, qualifications, ISTC membership)
• Exceptional communication, organisational and project management skills
• Strong cross-functional collaboration and stakeholder engagement abilities

Where you’ll work

Our working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.

This Head of Technical Documentation position requires you to be in the London office (Holborn) two days per week.

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform and supported many of our client's growth journeys - from early-stage startup through to globally recognized unicorns, including Monzo, Revolut, and Starling.

Diversity and Inclusion at Thredd

Here at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds, experiences and identities. If you require any adjustments during the recruitment process, please let us know and we would be happy to support you.

Our Values

Our values-driven culture is what unites our teams globally and our teams is what drives our success;

Here are what the values mean for you in this Head of Technical Documentation position;

• Own it and deliver
  • Taking responsibility for your own performance and being successful in your own role
  • Supporting team members to enable performance and achieve personal goals
• Collaborate purposefully
  • Building trusted relationships with colleagues, supporting activities and being successful together
  • Empowering your team, leveraging their expertise and managing barriers to collaboration
• Think differently
  • Asking questions to check understanding and sharing your ideas to support continuous improvement
  • Making time for: the team to ask questions, be creative and to share their ideas; and for you to listen
• Act courageously
  • Stepping out of your comfort zone and embracing change to help you learn and grow
  • Providing developmental feedback to support your team, and encourage feedback to help you develop

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