Head Waiter/ Waitress - Afternoon Tea
New Today
One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.
For those who like their tea served with a dash of flare, we invite you to become part of our Charlie and the Chocolate Factory, inspired by Roald Dahl's famous story with fizzy lifting drinks, snozzberry jam and fluffy floss. Be part of the team that makes the story come alive.
Our promise to you
28 to 32 days holiday per year (increase with years of service)
Complimentary stay including a food and beverage experience
Career planning - regular performance reviews
£1,000 "Refer a Friend" scheme
50% Discount in Food and Beverage Outlets
Cycle to work scheme or season ticket loan
Uniform and meals on duty
Discounted friends and family rates
Employee assistance programme
Reward programmes, long service awards and staff recognition incentives
What you will bring
Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow
As part of our Afternoon Tea team you will strive to create memorable and personal experiences for our guests
You will be a strong team member who demonstrates leadership skills in the right moments
Previous experience as a Head Waiter/ Waitress in a luxury environment an advantage
You must be articulate and comfortable communicating in English with guests and colleagues
Your responsibilities
Welcoming and engaging with guests in line wiht the hotel's standards
Have complete knowledge of the menu and wine list
Ensure highest standards of customer care at all times, providing a friendly, courteous and professional service at all times
Understanding the flow of service in order to anticipate Head Waiter/ess instructions whenever possible
Consistently managed and exceeded guest expectations by delivering service to the highest hospitality standards.
Communicated effectively with colleagues at all levels to ensure the smooth running of restaurant services and events.
Built rapport with guests, remembering preferences and engaging with them to create a memorable dining experience.
Supervised and coordinated waiters, commis waiters, and casual staff to maintain efficient service and high operational standards.
TPBN1_UKCT
- Location:
- London
- Job Type:
- FullTime
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