Head Waiter

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Job Title: Head waiter
Responsible to: Assistant General Manager
Place of work: Jul's
Scope and general purpose : Responsible for smooth running of service, supervise waiters, assistant waiters and runners and provide assistance to management. Have excellent knowledge about menu and service in order to ensure and provide high quality of customer service. Must lead his team by example.
Must be knowledgeable of :
JUL'S Standard Operating Procedures (SOP)
Mens (food description, wine & cocktail bible, allergies)
Step of services
Health and safety requirement
Operating systems
Responsibilities :
Lead by example and ensure high quality service at all time
Double check your team performed opening duties and filled up the stations as per the standards
Perform opening and closing duties
Perform set up of the restaurant and organize and fill stations before service
Greet and possibly welcome the guest
Explain menu to detail and provide allergies information (if customer request)
Suggestive upselling
Introduce food when served to guest
Clean table, replace plates and silverware whenever needed
Keep friendly atmosphere at all time
If there is any enquiry for booking, liaise with reception or your manager
Communicate with colleagues and manager in charge all time
Guide and help colleagues
Duties List Before service :
Prepare service station for operation
Set up you section in the restaurant
Make sure you always have the necessary items to start the service : notepad, pens, wine opener etc
Check if the stations are clean and prepare for the service following the checklist.
Attend daily briefing (always wear your uniform in excellent conditions)
Be aware about 86`s and any changes on the menu, items to push, and all information provided during the briefing.
Help the rest of the team to finish the opening duties
During service :
Lead by example
Welcome guests
Maintain high quality service and friendly atmosphere at all time
Recommend plates, portions and upsell
Take orders following the Jul`s Operating procedures
Attend daily briefing (always wear your uniform in excellent conditions)
Write down the orders properly
Punch orders properly
Provide all the important information to your colleagues in order to give a better service.
Serve tables
Introduce every and each plate you put on the table
Collect plates when needed
Oversee your dedicated section
Communicate with management at all time
Help the runners, waiters and assistant waiters
Keep track of breakage spoilage
Present to cashier all payments following the Jul`s standards
After service :
Break down your section
Report all the important information to the managers
Check all tables were closed properly
Consult with your superior regarding your feedback on the shift
Help to polish cutlery and glasses
Stay until your team is done with their duties, help all departments if required

TPBN1_UKCT
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Location:
London
Job Type:
FullTime

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