Helpdesk Scheduler

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Responsible for scheduling jobs, engineers and clients running smoothly in a fast paced maintenance environment.Answer inbound office callsandmanagethe main info inboxLog allnewjobs ontoBig Changeand bookengineersaccordinglyBook and confirm appointmentswithclientsandtenantsKeep job notes,clientportals and systemsfullyupto dateEngineer Scheduling&CoordinationPlan and manageengineersdailyschedulesEnsureengineersarefully booked35 days inadvanceTrackengineerswhere aboutsduring theday andupdateclients as neededCallengineersdaily (around 16:00)toconfirm the followingdaysworksParts, Quotes &AdminOrder materialsin advanceor reactivelytoensure first-timefixesPreparebasicquotesand send to clientsChaseoutstanding quotesweeklyCompletegenericRAMSwhererequiredJob Completion & InvoicingReviewcompletedworksdailyRebookfollow-onworks whererequiredPreparejobsforinvoicingoncecompletedOut-of-HoursProvide one eveningper weekcoverforurgentbookingsExperience inproperty maintenance,repairscoordination,facilities,or engineeringadminConfident dealingwithengineers ,suppliers, and property managersHighly organised, proactive, and comfortable workingunder pressureExperienceusing job managementsystems (Big Changeideal)KPIsJobsbooked andupdatedaccuratelyEngineersfully utilisedwithminimal downtimeClientportalsand job recordskeptaccuratePositivefeedbackfromengineersand clientsJBRP1_UKTJ
Location:
West London
Job Type:
FullTime

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