Job Title: Homeless Prevention Early Intervention Officer

Location: Twickenham, hybrid working once training completed (2-3 days remote)

Hourly rate £20.03 PAYE / £26.08 UMB Per Hour

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

At Richmond & Wandsworth Better Service Partnership, we're committed to delivering high‑quality services that help our communities thrive. As part of our joint workforce, you'll be joining a collaborative, innovative team dedicated to supporting residents when they need it most.

We're looking for a Homeless Prevention Early Intervention Officer to join our Homeless Prevention & Solutions Service in Richmond. This is a fantastic opportunity for someone with strong customer service experience, excellent communication skills, and a passion for helping people navigate challenging housing situations.

About the Role

In this vital frontline role, you will:

Act as the first point of contact for residents at risk of homelessness. Carry out initial enquiries, gather key information, and assess risk factors. Provide clear, practical advice on housing rights, tenancy issues, welfare benefits, income maximisation, debt, and housing options. Work proactively to prevent homelessness, including: Liaising with landlords, family members, and housing providers Supporting residents with rent arrears ...