Housing & Community Officer

Hybrid working – a mixture of home and office working at our office in Speke, Liverpool.

£37,883 per annum, plus an £846 annual car allowance and excellent benefits

Permanent, Full Time (35 hours per week. We are also ‘Happy to Talk Flexible Working’)

Closing Date: 6 April 2026

Recruitment Date: 20 April 2026

Our client’s vision is Great homes. Strong communities. Bright futures.

This vision supports their mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where they work, our client work to tackle societal issues and help close the gap on the multiple inequalities that their communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.

What will your role be?

Their team of Housing & Community Officers provide visible and accessible support and engagement to their tenants and communities. You will work proactively to manage your caseload in relation to tenancy and estate matters and enquiries from customers. Working to ensure all their customers are treated fairly, listened to and their views acted upon.

You will be actively involved in the delivery of neighbourhood plans, estate management and improvement and engagement activities, including home visits completed as part of the ‘Knowing our customers’ campaign to support our client’s aim of visiting all tenants and least once every 18 months.

For further information, please review the job description within the recruitment pack attached below.

Who are our client looking for?

The ideal candidate will have demonstratable experience in a similar housing management role. You will be experienced in interacting with customers and providing a high-quality and consistent service against key performance indicators. You will be able to manage and prioritise your workload, problem-solve, accurately maintain records and work effectively as part of a team. This role is an excellent opportunity for someone who wants to make a real difference to the lives of our tenants and wider community.

For further information, please review the person specification within the recruitment pack attached below.

Why join our client?

You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.

How to apply

Please review the recruitment pack below and complete the online application process.

All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.

Encouraging diversity

Our client are always working to increase diversity and seek people who can bring diverse thinking, who care about their purpose, and fully support their values and commitment to their customers. They therefore welcome applications from all diverse backgrounds, cultures, perspectives and experiences to support innovation, creativity, and to help build balanced teams from all walks of life.

We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so our client offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.

If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form.

Further information

For further information about this exciting opportunity please download the recruitment pack at the bottom of this page