ICT Apprentice Launch Your Career in IT & Support Schools with Innovative Technology Are you passionate about technology and looking to start a career in IT? Do you enjoy solving problems and helping others? This is your opportunity to gain hands-on experience while working towards a recognised ICT qualification. Join Computeam , a company dedicated to improving education outcomes through technology. Youll be part of a supportive, experienced team delivering IT solutions to schools and making a real difference to pupils and teachers.

About the Role As an ICT Apprentice, youll support a wide range of IT services and technologies, including Microsoft, Google, and Apple platforms. Youll gain practical experience in IT support, service management, and client communication while completing your apprenticeship training.

Key Responsibilities: Monitoring and managing support tickets in line with SLAs

Providing first-line technical support and troubleshooting issues

Maintaining accurate documentation and updating ticketing systems

Escalating more complex technical issues when required

Assisting with small IT projects at client sites

Supporting account managers with site-related queries

Communicat...