DCT Recruitment are seeking proactive Import Operations / Customer Service Operative to join our client’s team in Liverpool. The successful candidate will be responsible for managing day-to-day freight forwarding operations across air, sea, and/or road imports and exports.Key Responsibilities:Handle daily freight forwarding operations for imports and exports (air, sea, and/or road)Liaise effectively with clients, carriers, and overseas agents to arrange and manage shipmentsDeliver high-quality customer service by responding promptly to customer enquiriesPrepare and process shipping documentation, including customs clearance paperworkMonitor shipments and keep customers informed of status updates and delivery timelinesResolve operational issues in a timely and professional mannerMaintain accurate and up-to-date records using internal systemsEssential Skills and Experience:Proven experience in a similar role within freight forwarding or logisticsStrong knowledge of freight forwarding processes and proceduresExcellent communication and customer service skillsAbility to work under pressure and manage multiple tasks simultaneouslyDetail-oriented with strong organisational skills...