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Lead Technical Recruiter (Cyber Security, Data & IT Operations) @ UK Home Office | HR, Recruiting, Hiring

Salary: £64,900 with a skills allowance of up to £11,300

Advert Close: 24th July 2025

Job summary

This role sits within the National Law Enforcement Data Services, supporting critical national infrastructure systems for policing. As Lead Service Manager, you will ensure that customer needs remain central to decision-making. You will collaborate with policing stakeholders, colleagues across Enterprise Services, and wider teams to ensure services are delivered to the highest standards and in line with agreed SLAs.

You will be responsible for identifying and managing risks associated with these services, holding both internal and external suppliers accountable for mitigating and resolving issues. You will also manage the service budget, ensuring accurate and timely forecasting, and maintaining financial control. In addition, you will work alongside other Lead Service Managers, supporting their services and contributing to a collaborative and high-performing service management function.

As a Lead Service Manager, you will have a strong background and extensive experience in IT Service Management. You will enjoy working in a fast-paced environment and use your expertise to direct, advise and support your team to deliver high-quality services. Using your strong knowledge of Service Management and stakeholder management skills, you will effectively influence change within one of the largest government organisations.

Your main day to day responsibilities will be:

• Ensuring customers consistently receive the highest level of service from both Enterprise Services teams and managed suppliers.
• Identifying and engaging the most suitable internal and external suppliers to deliver services, collaborating with them to agree on approaches aligned with defined outcomes.
• Effectively engaging with senior stakeholders—both internal and external—to maintain alignment and manage challenges and escalations raised by Service Management teams.
• Taking accountability for initiatives that drive continuous improvement across customer services, while safeguarding the integrity of existing services.
• Making informed decisions on cost-saving opportunities based on supplier financial performance, and managing suppliers to deliver in line with expectations.
• Acting as the primary escalation point for the wider Service Management team, invoking the DDaT risk escalation process when necessary and involving relevant stakeholders in resolution activities.
• Proactively identifying, managing, and escalating service-related risks in an appropriate and timely manner.

You’ll bring a strong interest and demonstrate experience in:

• Hold a strong understanding and practical application of Service Management and Agile methodologies across diverse services and environments, with a particular focus on Lean and DevOps principles within a product-centric delivery model.
• Leveraging expert knowledge of various communication channels to engage stakeholders effectively, selecting and adapting the medium and approach to suit the audience and context.
• Leading and guiding teams to ensure the successful day-to-day delivery of products and services.
• Understanding how current work aligns with broader Enterprise Services strategies and contexts, enabling the identification and management of underlying challenges and opportunities.
• Acting as the escalation point for managing supplier performance against commercial agreements, collaborating with commercial teams to update contracts as needed, and overseeing service level agreements (SLAs) where applicable.
• Taking ownership of service-related spending, ensuring actual costs remain within budget and proactively managing any variances.
• A highly competitive pension with an employer contribution of 28.97%
• 25 days annual leave on appointment rising 1 day per year up to 30 days, plus 8 days public holidays and 1 day for the King’s Birthday.
• Flexible working options to enable you to achieve the work life balance that is right for you including Full time, part-time, flexi time, compressed hours and job sharing.
• A hybrid working model of a minimum 60% of your contracted hours in the workplace and 40% remote.
• Training and development opportunities tailored to your role, including access to technical and professional accreditations.
• Access to funded qualifications (subject to approval)
• A capability allowance reviewed annually.
• A culture encouraging inclusion and diversity.
• Enhanced parental leave schemes.
• Annual performance-based bonus and recognition awards.

Click on apply now to be redirected to the full job advert and application portal.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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