ABOUT MÉTIER

Métier is a luxury leather goods house dedicated to creating beautiful bags and accessories of the highest quality. Thoughtfully designed with different journeys in mind, the collections are intended to work together to enhance the function of each piece and to afford those who use them an effortless sense of ease. Founded in 2017 by designer Melissa Morris, Métier is based in London. Materials are sourced from exclusive tanneries in Italy and France; all products are hand crafted by skilled artisans in Florence and Naples.

We are looking for a motivated Logistics Co-ordinator to support our Operations Manager and wider team with operational needs as we scale the Brand. The role is a six month temporary contract with the opportunity to become permanent for the right candidate.

MAIN DUTIES AND RESPONSIBILITIES

• Process wholesale and ecommerce orders through ERP and WMS systems, ensuring SLA are met by brand and warehouse partners
• Working with our warehouse partners to resolve any issues on orders on outbound or inbound/returns
• Working with Customer Service on any logistics issues on ecom orders, such as resolving customs issues or facilitating returns 
• Supporting our Customer Service and Retail teams with facilitating repairs either via external partners or our Italian workshop
• Facilitating transfers between warehouses for ad-hoc shipments
• Working monthly with our warehouse partners and stores to stock check our packaging availability and maintain consumable levels, flagging any low stock levels to our Operations Lead
• Working with our Merchandising team to support and facilitate weekly store replenishments
• Supporting our Operations Lead with maintaining stock level accuracy in our ERP and holding our external partners to business SLAs and excellence 
• Support our Brand teams on any ad hoc logistic requirements such as carnets and/or bulk freight shipments

KEY REQUIREMENTS

• Prior experience of raising shipping paperwork and use of the DHL portal is a must
• Prior experience with an ERP system / WMS system is beneficial but not essential
• Flexibility - an ability to work independently and as part of a team
• Ability to work at a fast pace in a scale up environment
• Ability to prioritise workload across multiple stakeholders
• Strong attention to detail and communication skills