Salary £47,135 to £52,000 per year (depending on skills and experience) plus health cash plan and 34 days leavePermanent,Full-time (37.5hpw)Hybrid working,basedfromourLondon (Liverpool St), Portsmouth or Reading office covering the south regionWe can?t offer a CoS for this roleHome, a place where you belongThis is a new role at Home Group, to strengthen how we manage external managing agents across our estates. You won?t be stepping into an established team or inherited processes ? you?ll be shaping the role, the relationships and the approach from the ground up.Your initial priority will be embedding managing agents, setting clear expectations and building strong, effective working relationships that deliver safe, compliant and customer?focused services. We?re looking for someone who?s confident operating with autonomy, able to hit the ground running and comfortable bringing structure where it doesn?t yet exist.If you have a solid background in leasehold, estate management or social housing, and you?re experienced in managing external agents or partners, this is a chance to make a real and lasting impact.What you?ll do Establish and own managing agent relationships, embedding expectations around service delivery, compliance and performance Hold managing agents to account, using your judgement and influence to address issues quickly and effectively Monitor compliance, risk and value for money, ensuring services meet legal, regulatory and lease obligations Build strong relationships with managing agents and internal stakeholders, balancing challenge with collaboration Use data and insight to track performance, identify trends and drive service improvements Manage complaints and disputes, applying clear communication and a pragmatic, customer?focused approachWhy join usThis is more than a job, it?s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK?s top 10 Great Places to Work!You have Strong experience in leasehold property or estate management, including working closely with managing agents or external partners Knowledge of social housing, or a clear track record of managing complex customer and/or agent relationships in a regulated environment Confidence interpreting leases, legal documents and contractual terms, and applying them in real?world situations Experience monitoring contracts and service performance, with the confidence to challenge where standards aren?t met The ability to work independently, set direction and bring clarity in a new or evolving environment CIH Level 3 (Competence and Conduct for Social Housing) or a willingness to study towards it with our supportStronger togetherWe do our best work when we?re ourselves. That?s why inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work!The practical bitsYou?ll work Monday to Friday, with flexibility built in to meet the needs of our customers and you!Hybrid role with minimum 2 days in the office or in the region (we have offices in central London, Portsmouth and Reading), and the rest from homeYou need an Enhanced with barring list (we pay for this)?Willingness to travel across the region to meet colleagues and stakeholders.You need to be able to drive and have access to your own vehicle insured for business purposes. We?ll pay for your mileage?What?s in it for you?2 paid volunteering days each yearHealth cash plan saving you (and your children) £1140+ each year, covering dental, opticians, prescriptions and moreMatching pension contribution (up to 7% and life insurance of 3x basic salary)800+discounts on shops, holidays, days out, tech and moreWork your way with flexibility to balance life and work Find out moreClick APPLY NOW to see our Managing Agent Contract Manager Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don?t wait.For reasonable adjustments, email .JBRP1_UKTJ