Network Engineer

3 Days Old

An established technology services organisation is looking for an experienced Senior Network Service Engineer to join its service delivery team. This is a hands-on technical role providing 3rd line network support, resolving complex incidents, and supporting customers across diverse network environments.
Youll play a key role in maintaining and improving customer networks, acting as an escalation point for technical issues, delivering upgrades and changes, and sharing expertise with wider service teams. Strong communication skills and a customer-focused approach are essential.
Key Responsibilities Provide 3rd line network support and fault resolution

Monitor, maintain, and improve customer network infrastructure

Deliver network changes, upgrades, and patching activities

Ensure incidents are well documented and resolved within SLAs

Support and mentor other engineers

Communicate clearly with customers and internal teams

About You 35+ years experience in network engineering or senior support

Experience working in multi-vendor network environments

Strong knowledge of routing, switching, wireless, and network security

Confident troubleshooting complex network issues

Excellent communication and documentation skills

Desirable Industry-recognised networking or security certifications (CCNP or JNCIA ideal)

Whats On Offer Hybrid / flexible working

Ongoing training and development

Supportive, collaborative team environment

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Location:
Newcastle Upon Tyne
Salary:
£55,000
Job Type:
FullTime
Category:
Engineering

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