Job Title:

Operations Assistant – Electronic Security (Service, Maintenance & Installation)

Role Summary:

Support the Operations Manager and field teams to ensure seamless scheduling, customer management, parts coordination, and reporting to deliver outstanding service and profitability.

Core Responsibilities:

Scheduling & Dispatch

Coordinate daily service, maintenance, and installation assignments.

Adjust schedules for emergencies, technician delays, or rescheduling requests.

Customer Liaison

Serve as the initial point of contact for clients.

Handle booking queries, status updates, and post‑service feedback.

Parts & Inventory Coordination

Monitor stock levels, generate parts requisitions, and liaise with suppliers.

Ensure technicians have required equipment.

Documentation & Reporting

Create and process job sheets, service reports, and purchase orders.

Maintain logs in the service CRM and help identify operational trends.

Administrative Support

Assist with invoicing, vendor documents, purchase orders.

Aid in audits, process reviews, and service optimisation projects.

Team Collaboration

Keep technicians informed of updates or changes.

Provide cover for other admin team members when required.

Essential Qualifications & Skills:

Prior experience in field‑service or tech environments (electronic security, alarms, CCTV, access control preferred).

Exceptional pla...