Operations Executive

1 Days Old

Job Description

Operations Executive

 

Department Operations

Employment Type Full time, London

Office Attendance Expectation Monday - Thursday in the office, Friday WFH


About the role :


At &Dine, we’re building a community around great food, connecting independent makers with customers who expect better quality and better service.


We’re looking for a Operations Executive to own the delivery experience. You’ll be the central point of contact between couriers, makers and customers, making sure every order lands smoothly and issues are handled fast and well.


You’ll work closely with our Head of Operations from day one, with real responsibility and a strong opportunity to learn how a fast growing marketplace operates.


What you'll do :

  • Handle inbound customer enquiries across phone, email and messaging
  • Resolve live order issues including delays, missing items, incorrect deliveries and tracking queries
  • Coordinate with operations, delivery partners and makers to reach quick, practical resolutions
  • Proactively update customers on live order status, changes or disruptions
  • Log all customer interactions accurately in HubSpot(CRM)
  • Escalate complex issues when needed, following clear internal processes
  • Support customers with product and service information including cut off times, delivery windows and order changes
  • Monitor live service dashboards to spot and prevent issues before they escalate
  • Share recurring customer feedback and pain points with operations, sales and product teams to improve the service


What we're looking for :

  • 1+ year experience in a customer service or support role
  • Clear, confident communicator with strong people skills
  • Comfortable juggling multiple tasks and stakeholders at once
  • Calm under pressure and focused on solving problems
  • Happy working in a fast paced, operational environment


The kind of person who thrives here :

  • Comfortable with ambiguity and changing priorities
  • Confident multitasker who takes ownership
  • Strong team player who communicates well
  • Quick thinker who can make sound decisions in the moment


Benefits to working with &Dine :

  • Equity options — become a part-owner of the business
  • £250 learning & development budget to support your growth
  • CharlieHR access, with exclusive discounts from brands like John Lewis and Samsung
  • Your birthday off — celebrate on us
  • £500 referral bonus for successful hires you introduce
  • Team socials — we’re serious about food, drink, and great company
  • Lunches - regular tastings in the office!
Apply
Location:
London
Job Type:
FullTime
Category:
Business

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