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Job Description

Are you an experienced Operations Manager ready to take ownership of day-to-day performance across a fast-paced hospitality environment? This role offers the opportunity to lead teams, enhance guest experience, and drive commercial success within a well-established organisation.

Key Responsibilities:

• Oversee daily operations across front-of-house and back-of-house functions

• Ensure consistent delivery of high-quality guest service standards

• Lead, mentor and develop operational teams to maximise performance

• Manage staffing levels, scheduling and workforce planning

• Oversee health, safety and compliance across all operational areas

• Support budgeting, cost control and operational efficiency improvements

• Work closely with senior management to deliver service, revenue and quality targets

• Resolve escalated guest issues and maintain strong customer satisfaction

• Implement process improvements to enhance service flow and productivity

• Coordinate with suppliers, contractors and internal support functions

Skills & Experience:

• Proven operational management experience within the hospitality sector

• Strong leadership skills with the ability to motivate and develop teams

• Excellent organisational and problem-solving capabilities

• Confidence in managing budgets, costs and operational KPIs

• Ability to work in a dynamic, customer-centric environment

• Strong communication skills and a proactive, hands-on approach

What is on Offer:

• Competitive salary and benefits package

• Opportunity to influence operational strategy and service delivery

• A supportive, collaborative working environment

• Clear pathways for career progression

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.