Our client is a leading Northwest based charity with 40 years' experience of delivering quality support services to vulnerable, homeless women, parents, men and their families affected by domestic abuse.

They support people to overcome their experiences and improve their safety and life opportunities. They give them the information they need to make positive choices about their futures and help develop the skills and resources to take control of their lives, secure their own tenancy and maintain a quality of life for the long term.

They are also skilled in delivering relationship training to employers, colleges and schools as part of their mission to end domestic abuse, homelessness, and the breakdown of relationships.

Our client supports and houses people in Rochdale, Wigan, Cheshire West and Chester through some 100 properties across 6 locations. Their dedicated front line teams number 45 working with pride in their values-driven approach and commitment to providing person-led support.

About the Role

Reporting to the Head of Operations and supported by 6 team leaders and central reporting and administration support, success in this hands-on leadership role is about how you support, coach and develop their capabilities for the future across a diverse range of services and projects.

A hands-on and mobile role you provide leadership and support to the services team leaders in each of their service locations and play a key role in developing and enhancing relationships with commissioners.

You will guide and support the teams in managing and improving their services so they run to the best of their ability and meet funder requirements. You will coach and innovate their services delivery, identifying and shaping new opportunities to achieve their mission.

You will build strong relationships with commissioners and key stakeholders including contract managers, agencies and other bodies offering support to clients to identify new opportunities.

You will: • Bring proven management experience in delivering impact in domestic abuse or similar person-centred services • Be open and approachable, able to bring empathy, trust and diplomacy to dialogues with staff and the families that they support • Demonstrate a deep understanding of safeguarding and how to assure its effectiveness • Have experience of monitoring and reporting against business plans, budgets and KPIs and in developing or contributing successful funding bids • Demonstrate creativity and imagination in developing and delivering person centred and innovative services • Be resilient and able to balance competing priorities in a busy work environment • Be a skilled communicator with a range of audiences and communities and in ensuring communication flows within the teams and across the wider organisation • Exhibit a demonstrable commitment to equal opportunities and anti-discriminatory practice • Be passionate about their aims and ethos and have a high degree of integrity, tact, diplomacy and organisational spirit • Be a car owner/have access to a car for work purposes and able to commit to the mobile nature of the role

They offer: • A competitive salary with opportunity for further progression in role • 36 hours per week • 25 days leave rising to 30 after 5 years with additional holiday purchase options • Nest pension • Health Plan including free eye tests, access to counselling reduced gym membership • Salary sacrifice scheme including cycle to work, tech purchase and charity worker discounts

Location: Rochdale (With flexible working) Contract Type: Permanent Hours: Full time Salary: £38,000 Closing Date: 20 August 2025

As provided by the Equality Act 2010 Schedule 9 (Part 1), they are claiming the genuine occupational requirement that the Operations Manager must be ; the role will, from to time to time, be actively engaged with women who have experienced domestic abuse, and it is their responsibility to prevent any further distress to the women they support.

Their is fully committed to equality of opportunity and to ensure that they reflect the full breadth of the people and communities they support. It is important that their team are representative of these communities, and they warmly welcome applications from all suitably qualified candidates.

They want you to have every opportunity to demonstrate your skills, ability and potential; please contact them if you require any assistance or adjustment so that they can help with making the application process work for you.

You may also have experience in the following roles: Service Manager, Team Manager, Service Development Manager, Operations Coordinator, Programme Manager, Project Manager, Community Services Manager, Support Services Manager, Client Services Manager, Regional Manager, etc.

REF-222 972