The Change Management Team collaborate with all areas of the London Market business unit to design and build market leading capabilities across our people, processes and systems. Our goal is to embed lasting changes that deliver measurable benefit to our customers and help us reach our strategic goals.

Working on our team is exciting and fast-paced. We shape and build the future of the London Market.

The Change Management team is made up of Product Managers, Product Owners and Business Analysts and scales according to demand. Working within a value stream, the Product Owner is responsible for the day-to-day delivery of sprint goals, in line with the product roadmap, working in a cross functional team and collaboratively with all areas of the London Market business unit. The team is curious and inquisitive, challenging ourselves and our stakeholders to do things better, faster or cheaper.

Key responsibilities

• Define, own and proactively manage the product backlog, ensuring there is a steady flow of work for the delivery team aligned to the objectives of the product roadmap
• Conduct workshops and analysis to design and define delivery iterations, gather requirements, assess value, ensure work is prioritised and focused on delivering maximum value to our customers
• Capture requirements as increments of delivery and refine with the delivery team; ensure they are well thought through with clear acceptance criteria to ensure requirements are met
• Be the first point of contact for the delivery team to answer questions, clarify requirements and remove blockers.
• Act as the voice of the customer, ensuring everyone understands the business value of the delivery increments and represent the needs of our customers on a day to day basis within the delivery team
• Attend and participate in Agile events – stand ups, refinement, planning and retrospectives and work with the Scrum Master to ensure that these are successful
• Provide feedback on the roadmap to the Product Manager, escalating risks, issues and blockers raised by the delivery team and advising on actual vs. expected progress and any knock-on impact to the product roadmap
• Develop, manage and motivate a delivery team (in a matrix organisation) across internal and external teams, including third party suppliers
• Build strong, productive relationships inside and outside of Hiscox in order to deliver effective solutions based on a strong understanding of the business drivers and benefits for each party
• Manage key stakeholder relationships and communicate effectively to keep them informed

Key requirements

This role will suit you if you are comfortable working in a rapidly evolving and fast paced environment and enjoy delivering transformations that drive real benefit to our customers. You will need to be able to think on your feet, ruthlessly prioritise a development pipeline and communicate this effectively with your stakeholders and delivery team.

Must haves

• Experience operating in a challenging organisational environment with a requirement to balance differing priorities and demands whilst ensuring that best practices are maintained
• Excellent communication and stakeholder management skills
• An aptitude for customer centric problem solving and challenging the status quo
• Experience using different analysis techniques to understand current processes, identify root causes and elicit requirements in order to design the future state
• Experience of working in Agile or iterative way , managing a backlog and ensuring business value is prioritised, successfully delivered and embedded

Nice to have

• Knowledge or experience of Insurance industry or Lloyd’s of London
• Certified Agile Product Owner
• Experience working with Jira, Confluence or similar collaboration tools

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

Apply now for further information

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

#LI-AS1

Work with amazing people and be part of a unique culture

Why work here?

If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

Get in touch

If this is your first time visiting our career site and you wish to stay in touch please select the 'Introduce yourself' button on the top right. This will allow us to contact you with suitable vacancies. If you are a returning prospect and wish to view our current vacancies please Search for Jobs using the link on the top right.

About us

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.