Job Title: Quality Improvement & Compliance LeadEmployer: Half Penny Steps Health CentreLocation: London (W10) | Hybrid working availableSalary: £40,000 to £55,000 per annum (depending on experience) pro rata.Job Type: PermanentWorking Pattern: Full-time or part-time (minimum 3 days perweek)

We are seeking a passionate and driven Quality Improvement &Compliance Lead to join our team at Half Penny Steps Health Centre.

This role is ideal for a healthcare professional with a strong background inNHS regulatory compliance and a proven track record in delivering qualityimprovement (QI) initiatives. You will play a key role in ensuring we providesafe, effective, and high-quality caresupporting us to meet and exceedregulatory standards, including CQC and NHS England expectations.

Hybrid and flexible working options areavailable for the right candidate.

Main duties of the job

Key Duties &Responsibilities

Quality Improvement:Lead and implement structured QI projects across clinical and non-clinicalareas. Use data to drive service improvement and build a robust portfolio ofevidence for inspections and performance reviews.

Compliance & Governance:Maintain up-to-date knowledge of regulatory requirements and ensure thepractice is inspection-ready. Lead internal audits and ensure alignment withCQC, NHS England, and local ICB standards.

Performance & Data Monitoring:Regularly review practice KPIs using tools such as SystmOne, QOF, CQRS, and PCNDES dashboards. Produce reports that highlight trends and areas forimprovement.

Policies & Documentation:Maintain and update the practices internal policy framework. Ensure keydocumentation is version-controlled and accessible.

Team Support & Training:Act as a source of guidance on compliance and QI methodology for clinicians,administrators, and managers. Support internal learning, preparation forinspections, and continuous development.

About us

About Us

Half Penny Steps is a well-established, patient-focused NHS GP practicebased in West London. We are committed to delivering high-quality, responsiveprimary care and are proud of our inclusive, collaborative culture. As we growand evolve, we are looking to strengthen our approach to compliance and qualityassurance.

Job responsibilities

Job Summary

The Quality Improvement and ComplianceLead will play a key role in embedding continuous improvement and regulatorycompliance across the practice. This position will oversee quality improvementprojects, ensure compliance with NHS and CQC requirements, and developperformance reporting to improve patient outcomes.

Job description

Job responsibilities

Job Summary

The Quality Improvement and ComplianceLead will play a key role in embedding continuous improvement and regulatorycompliance across the practice. This position will oversee quality improvementprojects, ensure compliance with NHS and CQC requirements, and developperformance reporting to improve patient outcomes.

Lead the development anddelivery of quality improvement (QI) projects across clinical and operationalareas.

Maintain compliance with CQC,NHS England, and ICB regulatory frameworks.

Monitor and report onperformance metrics using systems such as SystmOne, QOF, CQRS, and PCN DESdashboards.

Maintain and update practicepolicies and protocols, ensuring alignment with regulatory standards.

Lead and support audits andinspections, ensuring accurate and timely evidence collection.

Provide guidance and trainingto team members on QI methodology and compliance best practices.

Prepare reports anddashboards for internal governance meetings and external regulators.

£40,000 £55,000 per annum (depending onexperience)Performance bonus based on achievement of KPIsNHS Pension SchemeSupportive and experienced management teamHybrid working available for the right candidateProfessional development opportunities

Person Specification

Qualifications

• Strong understanding of NHS regulations, CQC standards, and primary care operations.
• Proven experience in leading quality improvement projects in healthcare.
• Ability to collect, analyse, and interpret data for decision-making.
• Strong organisational skills and ability to manage competing priorities.
• Experience using clinical systems such as SystmOne, QOF, CQRS.
• Experience working within general practice or PCNs.
• Knowledge of NHS contract frameworks and PCN DES requirements.
• Experience supporting inspections, practice mergers, or service redesign.
• Other Requirements
• Right to work in the UK. Skilled Worker visa sponsorship can be considered.
• Willingness to work flexibly and adapt to changing demands.

£40,000 to £55,000 a yearPro Rata, Depending on Experience