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Job Summary

Job Summary

Job Title: Quality Improvement & Compliance Lead Employer: Half Penny Steps Health Centre Location: London (W10) | Hybrid working available Salary: £40,000 to £55,000 per annum (depending on experience) pro rata.Job Type: Permanent Working Pattern: Full-time or part-time (minimum 3 days per week)

We are seeking a passionate and driven Quality Improvement & Compliance Lead to join our team at Half Penny Steps Health Centre.

This role is ideal for a healthcare professional with a strong background in NHS regulatory compliance and a proven track record in delivering quality improvement (QI) initiatives. You will play a key role in ensuring we provide safe, effective, and high-quality caresupporting us to meet and exceed regulatory standards, including CQC and NHS England expectations.

Hybrid and flexible working options are available for the right candidate.

Main duties of the job

Key Duties & Responsibilities

Quality Improvement: Lead and implement structured QI projects across clinical and non-clinical areas. Use data to drive service improvement and build a robust portfolio of evidence for inspections and performance reviews.

Compliance & Governance: Maintain up-to-date knowledge of regulatory requirements and ensure the practice is inspection-ready. Lead internal audits and ensure alignment with CQC, NHS England, and local ICB standards.

Performance & Data Monitoring: Regularly review practice KPIs using tools such as SystmOne, QOF, CQRS, and PCN DES dashboards. Produce reports that highlight trends and areas for improvement.

Policies & Documentation: Maintain and update the practices internal policy framework. Ensure key documentation is version-controlled and accessible.

Team Support & Training: Act as a source of guidance on compliance and QI methodology for clinicians, administrators, and managers. Support internal learning, preparation for inspections, and continuous development.

About Us

About Us

Half Penny Steps is a well-established, patient-focused NHS GP practice based in West London. We are committed to delivering high-quality, responsive primary care and are proud of our inclusive, collaborative culture. As we grow and evolve, we are looking to strengthen our approach to compliance and quality assurance.

Details

Date posted

24 July 2025

Pay scheme

Other

Salary

£40,000 to £55,000 a year Pro Rata, Depending on Experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0132-25-0004

Job locations

Harrow Road

London

W10 4RE

Job Description

Job responsibilities

Job Summary

The Quality Improvement and Compliance Lead will play a key role in embedding continuous improvement and regulatory compliance across the practice. This position will oversee quality improvement projects, ensure compliance with NHS and CQC requirements, and develop performance reporting to improve patient outcomes.

Key Responsibilities

Lead the development and delivery of quality improvement (QI) projects across clinical and operational areas.

Maintain compliance with CQC, NHS England, and ICB regulatory frameworks.

Monitor and report on performance metrics using systems such as SystmOne, QOF, CQRS, and PCN DES dashboards.

Maintain and update practice policies and protocols, ensuring alignment with regulatory standards.

Lead and support audits and inspections, ensuring accurate and timely evidence collection.

Provide guidance and training to team members on QI methodology and compliance best practices.

Prepare reports and dashboards for internal governance meetings and external regulators.

Salary & Benefits

£40,000 £55,000 per annum (depending on experience) Performance bonus based on achievement of KPIs NHS Pension Scheme Supportive and experienced management team Hybrid working available for the right candidate Professional development opportunities

Job Description

Job responsibilities

Job Summary

The Quality Improvement and Compliance Lead will play a key role in embedding continuous improvement and regulatory compliance across the practice. This position will oversee quality improvement projects, ensure compliance with NHS and CQC requirements, and develop performance reporting to improve patient outcomes.

Key Responsibilities

Lead the development and delivery of quality improvement (QI) projects across clinical and operational areas.

Maintain compliance with CQC, NHS England, and ICB regulatory frameworks.

Monitor and report on performance metrics using systems such as SystmOne, QOF, CQRS, and PCN DES dashboards.

Maintain and update practice policies and protocols, ensuring alignment with regulatory standards.

Lead and support audits and inspections, ensuring accurate and timely evidence collection.

Provide guidance and training to team members on QI methodology and compliance best practices.

Prepare reports and dashboards for internal governance meetings and external regulators.

Salary & Benefits

£40,000 £55,000 per annum (depending on experience) Performance bonus based on achievement of KPIs NHS Pension Scheme Supportive and experienced management team Hybrid working available for the right candidate Professional development opportunities

Person Specification

Qualifications

Essential

• Essential Criteria
• Strong understanding of NHS regulations, CQC standards, and primary care operations.
• Proven experience in leading quality improvement projects in healthcare.
• Ability to collect, analyse, and interpret data for decision-making.
• Strong organisational skills and ability to manage competing priorities.
• Experience using clinical systems such as SystmOne, QOF, CQRS.
  
  

• Desirable Criteria
• Experience working within general practice or PCNs.
• Knowledge of NHS contract frameworks and PCN DES requirements.
• Experience supporting inspections, practice mergers, or service redesign.
• Other Requirements
• Right to work in the UK. Skilled Worker visa sponsorship can be considered.
• Willingness to work flexibly and adapt to changing demands.
  
  

• Essential Criteria
• Strong understanding of NHS regulations, CQC standards, and primary care operations.
• Proven experience in leading quality improvement projects in healthcare.
• Ability to collect, analyse, and interpret data for decision-making.
• Strong organisational skills and ability to manage competing priorities.
• Experience using clinical systems such as SystmOne, QOF, CQRS.
  
  

• Desirable Criteria
• Experience working within general practice or PCNs.
• Knowledge of NHS contract frameworks and PCN DES requirements.
• Experience supporting inspections, practice mergers, or service redesign.
• Other Requirements
• Right to work in the UK. Skilled Worker visa sponsorship can be considered.
• Willingness to work flexibly and adapt to changing demands.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Quality Assurance

• Industries

  Manufacturing

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