Resident Liaison Officer – Social Housing Refurbishment East London (Waltham Forest, Newham, Hackney & Tower Hamlets)

A leading main contractor specialising in planned refurbishment works within the social housing sector is seeking an experienced Resident Liaison Officer (RLO) to join their growing team in East London.

The business has recently secured a major Social Housing Decarbonisation Fund (SHDF) framework worth £30m per year, delivering improvement works across multiple boroughs including Waltham Forest, Newham, Hackney and Tower Hamlets. This represents a long-term programme of works and offers excellent job stability and career progression within a well-established contractor.

The Role

As Resident Liaison Officer, you will act as the key link between the site team, the client and residents. You will ensure tenants are fully informed throughout the programme of works while maintaining a positive customer experience.

Key responsibilities will include:

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Acting as the main point of contact for residents during refurbishment works

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Communicating programme updates, access requirements and progress of works

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Managing resident expectations and resolving any concerns or complaints

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Conducting pre-start visits and resident consultations

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Coordinating access for contractors and supporting site teams

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Maintaining clear records and ensuring high levels of customer satisfaction

About the Programme

Works will be delivered as part of a large SHDF decarbonisation programme, typically including:

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External Wall Insulation (EWI)

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Window replacements

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Roofing upgrades

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External repairs and energy efficiency improvements

Requirements

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Previous experience as a Resident Liaison Officer within social housing refurbishment

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Strong communication and customer service skills

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Ability to build positive relationships with residents and site teams

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Organised with good administrative skills

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Full UK driving licence and own vehicle required

What’s on Offer

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Generous salary package

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Car allowance and fuel card

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Long-term work secured through a major framework

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Opportunity to join a stable and growing contractor

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Supportive team and strong company culture

This is an excellent opportunity for an experienced Resident Liaison Officer to join a contractor with a strong pipeline of secured work across East London.

If you would like to learn more, please get in touch for a confidential discussion