Resident Liaison Officer

New Today

Contract | Civic Recruitment Limited | United Kingdom Posted On 31/03/2026 Job Information Work Experience 1-3 years Community & Social City Enfield Province Enfield Postal Code EN1 Job Description 3 Months Contract with Local Authority Summary
The Resident Liaison Officer (RLO) will be integral to supporting Enfield Council's energy-efficiency and retrofit programs, facilitating major works across council homes. The role ensures residents are informed, supported, and engaged throughout these projects. Responsibilities include facilitating property access, identifying resident needs, and serving as the primary liaison between residents, contractors, technical teams, and program managers. The RLO is committed to delivering retrofit and major works with excellent customer care, clear communication, and minimal disruption to residents.
Responsibilities
Serve as the main point of contact for residents during retrofit and major works projects. Design and implement effective consultation activities to keep residents informed and engaged. Produce newsletters, notices, and written communications; utilize social media to update residents as appropriate. Provide clear advice, information, and support to residents, ensuring accessibility and inclusivity. Maintain a courteous, professional standard of communication, including accurate spoken English.
Essential Experience Required
Experience with retrofit, decarbonization, or energy-efficiency projects. Experience in social housing, local authority environments, or with contractors delivering housing works. Experience working with local authority councillors or political representatives.
Essential Qualifications Required
No specific qualifications are strictly required; however, experience in housing, resident engagement, construction, sustainability, or property services is highly beneficial.
Additional Information
Working hours: 35 hours per week Flexibility: The role is 5 days per week, with consideration for part-time (3 or 4 days per week). Fully flexible role. Hybrid Role: Tuesdays are office-based, with other days being remote and/or attending appointments/site visits. Application Deadline: The role closes on 13th April 2026, apply ASAP.
#J-18808-Ljbffr
Apply
Location:
Enfield
Job Type:
PartTime

We found some similar jobs based on your search