Resident Services Associate

22 Days Old

Resident Service Associate – Build to Rent (North London)
An exciting opportunity to join a brand-new Build to Rent development launching in North London in Spring 2026. This is a fast-paced, front-of-house role combining leasing, sales, and hospitality-led customer service. You will be the first point of contact for prospects and residents, playing a key role in driving leasing performance while delivering a five-star resident experience.
Key Responsibilities
*
Actively drive leasing performance by managing enquiries, nurturing leads, conducting apartment viewings, and converting prospects into signed leases
*
Respond promptly to all leads via the property management system and manage the full customer journey from enquiry to move-in
*
Meet and exceed leasing targets with a confident, sales-driven approach
*
Be the welcoming face of the building, managing the concierge desk and handling walk-in enquiries
*
Ensure show apartments and communal areas are immaculately presented at all times
*
Coordinate move-ins and move-outs, including preparing welcome packs and completing check-in/check-out processes
*
Support unit turns in line with agreed service level agreements
*
Organise and deliver resident engagement and community events to support retention
*
Maintain regular communication with residents and proactively gather feedback
*
Oversee deliveries and ensure the concierge and front-of-house areas are well managed
*
Work closely with the onsite team and General Manager to meet KPIs across leasing, operations, and health & safety
*
Monitor local market and competitor activity and feedback insights to the wider leasing and marketing teams
*
Ensure all security, health & safety, and emergency procedures are followed at all times
About You
*
Sales-driven with experience in leasing, property, hospitality, or customer-facing sales roles
*
Confident conducting viewings and engaging with prospective customers
*
Passionate about delivering a premium, service-led resident experience
*
Highly organised, proactive, and comfortable working in a fast-paced environment
*
A strong communicator who builds rapport easily and works well as part of a team
Apply
Location:
Wood Green
Salary:
£30,000 - £32,000 /annum Plus comms and bonus
Job Type:
FullTime
Category:
Property Services

We found some similar jobs based on your search