Rooms Division Manager

New Today

We are recruiting on behalf of a luxury country house hotel and spa set within beautiful countryside just outside London. Our client is seeking an experienced and driven Rooms Division Manager to join their senior leadership team and oversee the full rooms operation.
This is a hands-on role responsible for leading Front Office, Housekeeping, Concierge, Guest Relations, and Night teams, ensuring exceptional service standards and smooth day-to-day operations across the property.
Key Responsibilities
Lead and develop Rooms Division teams, driving a high-performance culture
Ensure outstanding guest satisfaction across all touchpoints
Oversee daily operations, maintaining efficiency and service excellence
Drive key metrics including occupancy, guest feedback, and operational performance
Collaborate with Sales, Revenue, and F&B teams to maximise profitability
Implement processes to enhance the guest journey and streamline operations
About You
Proven experience in a senior Rooms Division or Front Office leadership role within luxury hospitality
Strong leadership, communication, and organisational skills
Commercially aware with an understanding of revenue and budgeting
Experience with hotel systems (e.g. Opera, Protel, or similar)
Hands-on, professional, and guest-focused approach
The Opportunity
Join a well-established luxury hotel offering a supportive leadership environment, excellent facilities, and strong career development. Benefits include staff meals, hotel and spa discounts, referral bonuses, and additional holiday perks.

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Location:
St Albans
Job Type:
FullTime

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