Key Responsibilities

* Act as the primary point of contact for clients, managing enquiries, correspondence, and providing high-quality customer support.

* Prepare and process purchase orders, ensuring accuracy and full compliance with procurement and quality policies.

* Maintain accurate records by filing and archiving all documentation in line with audit requirements.

* Proactively identify new sales opportunities and support business growth initiatives.

* Support global group requests for UK-origin products within the Clinical Trial and Human Care lines of business.

* Assist Account Managers with regulatory documentation and related administrative requirements.

* Collaborate closely with internal departments to ensure effective communication and smooth operational workflows.

* Demonstrate potential for progression into an Account Manager role for the right candidate.

Qualifications

* Experience: Minimum of 1 year in a similar role.

* Technical Skills: Proficient in Microsoft Office (Excel, Word, Outlook); knowledge of SAGE is an advantage.

* Personal Attributes: Highly organised, structured, and detail-oriented with a proactive, solution-focused approach.

* Able to work effectively both independently and as part of a sales team.

Key Skills

* Strong team player with a collaborative mindset

* Highly responsive and customer-focused

* Excellent attention to detail

* Willing to go the extra mile to deliver results