Term:Fixed term contract, 12 monthsWorking week:Please note this is a full-time role, Monday to Friday, with the opportunity for hybrid work arrangement of 2 days remotely.Please note we can only consider candidates with the Right to Work in the UKJob SummaryThe Salesforce Marketing Cloud Developer is responsible for the technical ownership, development and optimisation of KOKOs Salesforce Marketing Cloud and its integration with Sales Cloud.This role is accountable for building scalable, data-driven marketing solutions that enhance customer engagement, drive commercial performance and ensure best-in-class platform governance. Sitting at the intersection of marketing, digital and CRM, the role requires a hands-on developer with strong commercial awareness and a deep understanding of member lifecycle marketing.The successful candidate will lead the configuration, development and continuous improvement of the platform with creativity and a commercial mindset, ensuring seamless execution across campaigns and guest journeys that supports the wider business in adopting and maximising Salesforce capabilities.Role and responsibilitiesPlatform Development & ConfigurationDesign, build and maintain multi-step customer journeys in Journey Builder, including triggered, scheduled and transactional communications across email, SMSDevelop and maintain dynamic email templates, Cloud pages and personalisation logic using AMPscript, SSJS and HTML/CSSConfigure and manage Automation Studio workflows for data imports, campaign execution and scheduled processesBuild and maintain data extensions, attribute groups and data models within Contact BuilderOwn the preference centre and subscription management architecture, ensuring alignment with consent and communication preferencesSalesforce Sales Cloud, Configuration & AdministrationManage and maintain the Marketing Cloud Connect integration, ensuring reliable and accurate data synchronisation between platformsConfigure Sales Cloud objects, fields, page layouts and record types to support Marketing, Membership, Events, Partnerships and VIP teamsBuild and manage Flows, automation processes and validation rules to streamline operational workflowsCreate and maintain reports and dashboards to support performance tracking and business insightsManage user setup, profiles, roles and permissions as adoption expands across the businessSupport the ongoing Salesforce rollout, onboarding new teams and workflows through configuration, training and supportData, Segmentation & ComplianceWrite and maintain SQL queries within Automation Studio for segmentation, transformation and reportingDesign and manage data ingestion pipelines from third-party systems including ticketing, ePOS and membership platforms (e.g. Peoplevine)Own data hygiene practices, including deduplication, suppression management and bounce handlingEnsure all platform activity complies with UK GDPR, including consent capture, preference management and data retention policiesDeliverability & PerformanceMonitor sender reputation, inbox placement and deliverability across domains and IPsConduct A/B testing and analyse campaign performance to provide actionable insightsBuild and maintain reporting dashboards to support marketing and commercial decision-makingStakeholder Engagement & DocumentationAct as the internal technical authority for Salesforce Marketing Cloud, supporting platform queries and troubleshootingGather and translate requirements from non-technical stakeholders into clear, scalable solutionsProduce and maintain technical documentation, including solution designs, data structures and user guidesCollaborate with external Salesforce partners and vendors on integrations, upgrades and advanced customisations Manage on-site design briefs for posters and digital screens; coordinate proofing, printing, and installation to meet deadlines.About you5+ years hands-on experience with Salesforce Marketing Cloud in a professional environmentProven experience with Sales Cloud configuration, including objects, flows, automation, reports and dashboardsStrong proficiency in AMPscript, SSJS and SQL, demonstrated through live campaign and automation buildsDeep understanding of Marketing Cloud data architecture, including data extensions, Contact Builder and relationshipsExperience managing Marketing Cloud Connect and working across both Marketing Cloud and Sales CloudProven track record in building Journey Builder programmes and Automation Studio workflowsExperience configuring Mobile Studio for SMS and other channelsDesirable experience:Salesforce Marketing Cloud Developer or Email Specialist certificationSalesforce Administrator certification or equivalent hands-on experienceExperience with REST or SOAP API integrations and SFTP-based data pipelinesExperience within live music, hospitality, membership or events environmentsJBRP1_UKTJ