Salesforce Consultant – Agentforce & AI

Location: Hybrid, (London) – 1–2 days onsite

Duration: 3-4 months (possible extension)

Client: Media

• Lead the rollout of Agentforce for Service and Einstein AI features (Next Best Action, case summarisation, knowledge article generation, reply recommendations).
• Collaborate with internal Salesforce, Contact Centre, and Operations teams to identify and prioritise AI use cases.
• Hands-on configuration of Service Cloud, Flows, Omni-Channel, Case Management, and Knowledge.
• Shape prompt strategies, behaviour guardrails, and drive AI-enabled service improvements.
• Deliver demos/playbacks to showcase outcomes to stakeholders.
• Must have proven experience with Salesforce Service Cloud and Salesforce AI implementations (Agentforce / Einstein).
• Certifications (Admin, Advanced Admin, AI Associate, App Builder) and AI-focused Salesforce delivery experience preferred.