Senior Application Support Analyst

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A global technology organisation is looking for a Senior Application Support Analyst to join their growing Edinburgh-based team . The company provides critical infrastructure and software to major financial institutions worldwide and is currently experiencing significant growth, making this a great time to join.
This is a client-facing senior role within a global product support function, supporting a Security Finance and Collateral Management platform used by customers across international markets.
What you'll be doing:
You'll sit at the heart of a globally used, business-critical platform . You'll also take full ownership of incidents, service requests, problems, and changes, acting as a trusted point of contact for key clients while leading the response to major incidents and complex technical challenges . Working closely with Level 3 engineering teams and engagement managers, you'll play a pivotal role in keeping systems running smoothly for financial institutions around the world . Beyond day-to-day support, you'll help shape how the service operates by driving process and product improvements, infl...
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Location:
Dalkeith
Salary:
£65,000
Job Type:
FullTime
Category:
Customer Service & Support

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