Senior Business Analyst – Underwriting Workbench (London Market)

London (Hybrid)

Permanent - £90,000

We’re looking for an experienced Senior Business Analyst to play a central role in a major transformation programme focused on modernising underwriting capabilities within the London Market.

This is a high-impact opportunity to shape how underwriters work day-to-day through the delivery of a strategic Underwriting Workbench programme.

The Role

Reporting to the Head of Business Analysis & Testing Services, you’ll lead business analysis across the full lifecycle of a complex transformation initiative.

You’ll work directly with underwriters, operational stakeholders, and technology teams to define, design, and deliver future underwriting capabilities.

Key Responsibilities

• Lead business analysis activities across the Underwriting Workbench programme
• Partner with Underwriters to understand workflows, challenges, and strategic goals
• Elicit, analyse, and document complex requirements with full traceability
• Shape the target operating model for future underwriting capabilities
• Facilitate workshops with senior underwriting and business stakeholders
• Translate London Market processes (placement, binding, endorsements, renewals, delegated authority) into system and data requirements
• Collaborate with Architecture and Technology teams to align with enterprise strategy
• Support vendor selection, implementation, and configuration
• Drive process optimisation, automation, and data quality improvements
• Ensure compliance with Lloyd’s and market standards (e.g. messaging, reporting)
• Mentor junior Business Analysts where required

What We’re Looking For

• Strong experience as a Business Analyst within the London Market insurance sector
• Deep understanding of underwriting processes across the policy lifecycle
• Experience with underwriting platforms, workbench implementations, or core system transformations
• Proven track record delivering large-scale change in complex environments
• Experience working directly with senior underwriters and business leadership
• Strong knowledge of the London Market ecosystem (Lloyd’s, brokers, coverholders, delegated authority, bordereaux, PPL)
• Familiarity with Agile or hybrid delivery frameworks
• Experience with tools such as Jira, Confluence, Visio, Lucidchart
• Strong stakeholder management, communication, and influencing skills

Why Join?

• Be at the heart of a strategic transformation programme
• Directly influence how underwriting is performed across the business
• Work closely with senior stakeholders in a highly visible role
• Opportunity to shape future operating models and digital capabilities

MUST HAVES

1. Lloyd’s Market Experience

2. Digital Underwriting Transformation Impact

3. Stakeholder Influence