About the Role

We are seeking a Senior Change Manager to play a pivotal role in leading major service transformation initiatives across a large, complex UK university environment.

You will work within a multidisciplinary team focused on portfolio management, service design and change delivery, supporting large-scale programmes that include:

• Implementation of new enterprise systems (e.g., ERP)
• Major campus development and redevelopment
• Digital transformation across professional and academic services
• Organisation-wide operating model redesign

This is a senior role responsible for shaping and delivering change strategies, ensuring that people, processes, structures, and technology transition smoothly and sustainably.

Key Responsibilities

• Lead the change workstream within service design and operating model transformation projects across multiple business areas.
• Define and implement the change management strategy, approach, and roadmap for major organisational change programmes.
• Work closely with service leaders, programme teams, HR, and senior stakeholders to ensure changes are understood, adopted, and embedded.
• Support prioritisation and sequencing of service areas undergoing operating model transformations.
• Identify, assess, and escalate change impacts across the programme portfolio.
• Deploy a range of change tools and methodologies to measure adoption, track progress, and report benefits realisation.
• Coach leaders and managers to drive change within their local areas, providing expert guidance on communications, engagement, and readiness.
• Support alignment between service design delivery and strategic organisational objectives.
• Develop and implement clear communication strategies outlining the case for change and progress updates.
• Contribute to a collaborative, cross-functional transformation environment.

About You

Essential Qualifications:

• Degree or relevant professional qualification
• Prosci® or equivalent change management certification

Essential Experience:

• Leading large-scale service design transformations
• Delivering people, process, technology, and structural change with a strong focus on behavioural and cultural change
• Applying recognised change management methodologies and tools
• Working in complex environments with highly matrixed stakeholder groups
• Supporting service-based or shared services transformation
• Knowledge of user experience and service design approaches
• Collaborating effectively with HR on people-related change
• Influencing and engaging senior stakeholders

Desirable Experience:

• Working within a Higher Education institution or similar complex public/regulated environment

Skills & Competencies:

• Exceptional communication and relationship-building skills
• Ability to tailor messaging across diverse audiences
• Strong analytical, problem-solving, and organisational skills
• Resilience, adaptability, and ability to lead through ambiguity
• Strong influencing and negotiation abilities
• Delivery-focused with an ability to manage complex change portfolios