Senior Cluster Groups & Events Manager

New Today

We are looking for an ambitious, dedicated and service-oriented Senior Events & Groups Manager to join the fantastic team in the Central London Cluster Marriott Hotels:
London Marriott Hotel County Hall
London Marriott Hotel Marble Arch
London Marriott Hotel Kensington
London Marriott Hotel Regents Park
London Marriott Hotel Maida Vale
This position is offered on a fixed-term contract basis as maternity cover until December 2024.
If you are a passionate events & groups professional looking to develop within an amazing brand and the world's biggest travel company get in touch with us today! See where your journey can take you.
At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet- and you never know who might show up next.
That big world also extends to our global, diverse family of associates. Like most families, we're a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery.
So, we ask, where will your journey take you?
The Senior Events & Groups Manager is responsible for incoming enquiries (electronic & telephone); from conversion through to transition to the operations team for event execution and then back to sales. There will be a particular focus on incoming enquiries that are more complex, have higher numbers of pax and that are of a certain revenue value e.g. VIP events & groups, buyouts, large city wide sporting events, awards dinners, multi day events etc.
The Senior Events & Groups Manager will support by coordinating and distributing the daily and weekly hotel BEO packs and as well as leading BEO meetings - They will be responsible to communicate and provide feedback between the E&G team and operational teams. The Senior Events & Groups Manager will provide help and support to the team through coaching & mentoring, delivering training and by leading by example when it comes to role execution and balance score card results.
They will assist the Director to energise and drive the team with closing days, demand generation weeks and other sales initiatives. There will be a focus on driving standards across the team which includes but not limited to; BEOs quality, maintaining & evolving E-proposals, event satisfaction surveys (ESS) results, data tracking (promotions & cross sells) and financials - post masters (PM's), deposits payments & schedules and monthly hotel credit meetings. The Senior Events & Groups Manager will provide excellent customer service during every element of the event or group enquiry process; taking the initial enquiry, negotiating rates, contracting and pre -event, during event and post event planning.
They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation & organisational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle. They will recognizes opportunities to maximize revenue through upselling, conversion, and drive repeat business. The Senior Events and Groups Manager takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-even.
In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered:
* A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
* Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here
* World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
* Work alongside some amazing talent- award winning, experienced hospitality professionals
* Discounted room nights, meals, and spa access-because your wellbeing means so much
* Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance
* Access to major high street discounts so you can treat your friends and family as required

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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Location:
Hampstead
Job Type:
FullTime

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