Senior Cluster Groups & Events Manager

New Today

We are looking for an ambitious, dedicated and service-oriented

Senior Events & Groups Manager

to join the fantastic team in the Central London Cluster Marriott Hotels: London Marriott Hotel County Hall London Marriott Hotel Marble Arch London Marriott Hotel Kensington London Marriott Hotel Regents Park London Marriott Hotel Maida Vale Overview The Senior Groups & Events Manager plays a pivotal role within the Central London Marriott Cluster, overseeing complex and high-profile group and event enquiries from initial conversion through execution and post-event follow-up. This role demands a blend of strategic sales acumen, operational coordination, and leadership to ensure exceptional service delivery and revenue optimization. If you are a passionate events & groups professional looking to develop within an amazing brand and the world's biggest travel company get in touch with us today! See where your journey can take you. What you'll do? Sales & Conversion Manage large-scale and VIP enquiries such as city-wide events, awards dinners, and multi-day conferences. Drive conversion through compelling show rounds, funnel calls, and proactive communication. Align with a pre-determined event and group strategy, collaborating with banqueting and kitchen teams to refine offerings and enhance customer satisfaction. Operational Coordination Oversee bedroom block management, meeting space inventory, and ensures accurate booking processes. Lead the coordination of daily/weekly Banquet Event Orders (BEOs), facilitate meetings and act as the communication bridge between sales and operations. Ensure consistent and accurate use of hotel systems to uphold brand standards and maintain data integrity. Team Leadership & Development Support team members through training, mentoring, and leading by example. Drive balanced scorecard results across properties and support the Cluster Director in energizing the team through initiatives like closing days and promotional campaigns. Financial Oversight Manage financial processes including post masters (PMs), credit requests, deposit schedules, and commission invoices. Participate in monthly hotel credit meetings to ensure financial accuracy and compliance. Guest Satisfaction Set a positive example in guest relations, ensuring all associates understand expectations and deliver exceptional service. Conduct pre- and post-event meetings, solicit feedback from hotel departments, and identify areas for service enhancement. Emphasize guest satisfaction in departmental meetings and encourages ongoing service development. Sales & Revenue Management Deliver compelling sales experiences, manages customer budgets effectively, and forecasts group and event revenue accurately. Participate in customer site visits and supports the sales process as needed. Provide feedback to overcome sales challenges such as pricing and inventory limitations. In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered: * A unique opportunity to be part of an award winning international brand where we celebrate your unique talent * Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here * World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. * Work alongside some amazing talent- award winning, experienced hospitality professionals * Discounted room nights, meals, and spa access-because your wellbeing means so much * Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance * Access to major high street discounts so you can treat your friends and family as required

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

TPBN1_UKCT
Apply
Location:
Gb
Job Type:
FullTime

We found some similar jobs based on your search